Retail Customer Service Rep - Lebanon

Lebanon, PA | Clerical and Administrative | Tracking Code: 57695

Position Summary:


General Summary:

Under general supervision, provides customer service for the retail sales in the stores, including both walk-in and phone customers. Assists customers in product selection, education and minimizing out-of-pocket expenses by verifying insurance as applicable.


Duties and Responsibilities:

1 Is responsible for opening and closing of the store at the designated time. Ensures that all doors are locked before leaving for the day.
2 Greets and waits on customers, both phone and walk-in.
3 Answers the telephone and receives patient orders from different referral sources, documenting all necessary information. Reviews all incoming faxes on a daily basis.
4 Is responsible for daily cash sheet balances. In some cases, a monthly balance sheet will be required.
5 Handles a large majority of customer inquiries and complaints. Follows through to completion. In the event that this is not possible, the customer will be referred to the appropriate employee or manager who can assist.
6 Is responsible for having product knowledge that not only includes current inventory, but also extends to other products currently available in the marketplace. 
7Communicates and interacts well with all departments 
8 Assists the Purchasing Clerk in maintaining all inventory levels to meet customer needs. Notifies Purchasing Clerk of items in assigned area that need to be ordered on a weekly basis. Restocks shelves, and notifies customers within two (2) business days of the ordered products arrival.
9 Processes paperwork within 48 hours of services rendered. This includes timeliness, completeness, and verification of insurance benefits. 
10 Assists with data entry and filing when needed.
11 Works Saturdays on a rotating schedule.

Required Skills




Note: Other combinations of formal education, training and experience may be considered.


Minimum Education High School or G.E.D.


Minimum Experience Previous experience in customer service


Min Field of Expertise Durable medical equipment (DME) experience preferred but not required


Req Courses/Training Completes annual mandatory education. Maintains current documentation on in-service record. Completes competency training annually on appropriate equipment. Attends product in-services and training sessions. Attends a minimum of 75 percent of staff meetings.



Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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