Respiratory Support Rep

Ephrata, PA | Allied Health | Tracking Code: 74900

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Job Description:

Coordinates patient care activities for respiratory patients as required by WellSpan Medical Equipment policies and procedures as well as ACHC requirements. Is responsible to carry out the mission, vision, and quality commitment of WME to all internal and external customers. Performs equipment downloads and forwards information to physician offices.


Duties and Responsibilities

Essential Accountabilities:

  1. Coordinates CPAP/BiPAP intakes from referral sources to include: entering new patient demographics into Brightree; performing insurance verification and obtaining authorization number, if needed; addressing initial orders within 2 business’s day and tracking orders throughout the process; assuring that all supporting documentation includes sleep studies, face to face notes, and physician orders are present; scheduling equipment set-up.
  2. Assisting with coordination of repairs on patient owned CPAP/BiPAP equipment, along with CSR’s, as needed.
  3. Receives information on new oxygen setups, distributes to the Respiratory Therapists for follow up. Also receives copies of 02 order changes and distributes to a Respiratory Therapist for follow up with patient.
  4. Schedules and tracks the ApneaLink to completion. Completes paperwork and sends report to ordering doctor.
  5. Performs and tracks the WristOx to completion. Completes paperwork and sends report to ordering doctor.
  6. Downloads CPAP units as needed and forwards the downloads to the physician.
  7. Provides daily and monthly statistics regarding work performed.
  8. Maintains good communications/relationships with referral sources.
  9. Assists in the Quality Improvement (QI) process within the department by making suggestions for improvement and assisting in the collection of data as needed.
  10. Answers phone calls.
  11. Documents and maintains appropriate records, reports, and files as required


  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • Medical field experience preferable, but not required.
  • Minimum Education:
    • High School Degree or G.E.D.
  • Skills:
    • Must possess excellent organization skills
    • Good data entry and computer skills
    • Excellent interpersonal/communication skills
    • Problem solving capability and teamwork
    • Must possess a valid driver’s license in the current state of residence. Driving
    • record must meet requirements established by WellSpan Risk Management.
Michael Hasircoglu
Sr. Talent Acquisition Consultant
Best of the Best Awards
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)