RN Care Coordinator - Gettysburg Hospital Oncology Units

General Summary

Coordinates patient care/services in the assigned setting to encompass a thorough continuum of quality care to improve patient outcomes.

Duties and Responsibilities

Essential Functions:

• Provides initial intake phone contact with patients.
• Introduces patient to the Health System.
• Serves as a consistent contact for patient/family throughout the process of diagnosis and treatment.
• Provides individualized information, support, and education.
• Coordinates appointments for consultations and physician visits.
• Notifies primary care and specialty care providers when patient is admitted to the Hospital.
• Follows patient via contact with applicable WellSpan staff.
• Participates in interdisciplinary nursing rounds for inpatients (discharge planning process).
• Reinforces pre- and post-operative instructions and provides further education as appropriate.
• Maintains two-way communication with providers' offices in order to improve the process of coordinating care for patients.
• Reports outcome of nursing/patient care/coordination activities to appropriate leadership.
• Identifies patient and/or provider needs and develops quality programs to meet those needs. Ensures delivery of quality services for patients.
• Collaborates with outreach/education coordinators for all service lines in the preparation and delivery of community and professional education programs.
• Collaborates with research team in clinical trials enrollment and data collection.
• Serves as a resource to support groups and other activities.
• Revises and monitors educational materials to ensure that they are coordinated, understandable, and meet the PFEAT standards.
• Protects patient confidentiality by promoting professional staff communications.

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Responsible for the care and maintenance of department/entity equipment and supplies.
• Attends meetings as required and participates on committees as requested.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Travel Requirements:

• Estimated Amount: - Travel required.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 3 years Nursing and related experience. Required

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required and
• Basic Life Support Upon Hire Required

Courses and Training:

• Certification in appropriate nursing specialty. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Highly organized.
• Advanced Microsoft Office and other computer skills.
• Excellent professional written and verbal communication skills.
• Knowledge of medical terminology.
• Ability to work independently and as an integral part of a collaborative team.
• Proven outstanding interpersonal skills.
• Demonstrated ability to function as a team player.