Physician Office Assistant - Digestive Health

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, record management, and scheduling. Will have the ability to float to Medical Group practices as assigned.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Processes patient charges. Collects copays, deductibles and account balances.
• Performs various tasks related to end of day batch control, cash drawer etc..
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Processes requests for patient information according to policies and procedures.
• Researches billing questions and problems for patients with billing service.
• Types various letters, memos, and reports, as needed. Proofs materials for errors.
• Ensures patient confidentiality.
• Manages the insurance referral process according to policy. Keeps staff current on changes.
• Preps patient charts for daily visits.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment, and safety standards.
• Provides outstanding service to all patients, providers, coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Occasionally
• Carrying/Lifting - Occasionally
• Pushing/Pulling - Occasionally
• Kneeling/Crouching - Occasionally
• Reaching - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally
• Bloodborne Pathogen - Exposure

Qualifications

Minimum Education:

• High School Diploma or GED Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Required

Work Experience:

• Less than 1 year 3 - 6 months of physician office experience Required

Courses and Training:

• Medical terminology within 180 days Required

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills
• Knowledge of medical office operations to include reception, billing and insurance and general office skills
• Computer skills