Pharmacy Technician - Care Management - Full Time

York, PA | Allied Health | Tracking Code: 70376

Job Description:

Under the direction of the Care Management Pharmacist(s) and the Lead Care Management Pharmacy Technician, performs a variety of pharmacy-related duties supporting the initiatives of WellSpan Population Health Services (WPHS) and WellSpan Provider Network in the provision of value-based pharmaceutical care.


Duties and Responsibilities

  1. Assists pharmacists as directed including impromptu tasks or requests.
  2. Provides exceptional customer service with inbound/outbound calls and pharmacy inquiries that require elevation from other departments.
  3. Enters and/or retrieves data established from computer files using knowledge of various computer software applications and Epic.
  4. Enters application information, prior authorizations and other relevant data.
  5. Reviews physician inquiries for pre-certification and medical necessity requests based on established internal guidelines and contract criteria.
  6. Verifies member coverage for pharmacy/medical eligibility including monitoring Coordination of Benefits in the TPA business.
  7. Facilitates and completes the prior authorization process.
  8. Manages communications to physician offices/pharmacies/members to obtain additional information and to keep physicians/pharmacies/members aware of current order status.
  9. Communicates any suspected offenses against company policies.
  10. Maintains a balance of productivity, quality and timeliness of job accountabilities. Participates in department self-audit procedures for ongoing evaluation of service.
  11. Identifies and becomes the owner of problems and OFIs in pharmacy related processes/procedures or services as an active participant in the LDMS process.
  12. Participates in educational programs and in-service meetings.
  13. Performs other related duties as identified.
  14. Maintains established policies and procedures, objectives, quality assessment, and safety standards.
  15. Maintains professional growth and development within pharmacy discipline.
  16. Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
  17. Demonstrates a commitment to member, visitor and staff by: complying with all applicable safety regulations; learning impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors; identifying opportunities to standardize processes and reduce errors that will lead to increased safety; and participating in safety education programs.
  18. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with internal and external providers/clients/coworkers.


  • Minimum Experience:
    • 3 years pharmacy experience
  • Minimum Education:
    • High School or G.E.D.
  • Preferred Experience:
    • Knowledge of third-party administration pharmacy management workflows, health plan benefits, and the role of a Pharmacy Benefit Manager.
  • Required Certification:
    • National Pharmacy Technician Certification (PTCB or NCCT)
  • Skills:
    • Proficient computer skills; proficient with MS Office; excellent interpersonal/communications skills
Katelyn Baker
Sr. Talent Acquisition Consultant
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)