Performance Improvement Specialist - Philhaven - Full Time - Days

Mt Gretna, PA | Professional | Tracking Code: 58068

Position Summary:

General Summary:

Under general supervision, assists in the design, direction, implementation, and sustainability of projects that improve quality, cost, safety, timeliness, efficiency and appropriateness of WellSpan Health services. Facilitates improvement efforts utilizing proven process improvement methodologies.

Duties and Responsibilities:

1 Establish and maintain positive working relationships with management and staff throughout WellSpan Health and its entities.
2 Effectively transition into and out of multiple settings within the health system, establish credibility & gain trust.
3 Provide consultation on the application of process improvement principles and quality improvement tools and techniques to WellSpan & entity leaders, managers and staff.
4 Work with improvement teams to design and implement performance monitoring systems.
5 Apply analytical methods for problem solving and operations improvement.
6 Provide education related to process improvement principles to leaders, managers and staff throughout WellSpan Health.
7 Effectively coach others as they apply performance improvement philosophies, methods, tools, and change management techniques.
8 Facilitate effective meetings and workshops using group process and problem solving tools and techniques.
9 Collaborate with leadership to identify and resolve conflicts and barriers to quality improvement.
10 Manage project scope, schedule and budget using project management tools and techniques.
11 Provide consultation on effective change management strategies.
12 Utilize IT applications for preparing status reports, progress updates and other documentation as requested.
13 Develop and provide presentations on process improvement projects.
14 Participates in identified learning and development opportunities.

Required Skills

Bachelor's Degree in Performance improvement field 
Lean and/or Six Sigma Green Belt certification preferred       

Required Experience

3 - 5 years experience required
Excellent interpersonal and written and oral communications skills; knowledge of statistical analysis, spreadsheet and other software programs; group facilitation; project management
Local travel required


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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