Patient Services Specialist - Ephrata - (part-time) - Days/Evenings/Nights

Ephrata, PA | Clerical and Administrative | Tracking Code: 51936

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General Summary:


Under the direct supervision of the Access Coordinator-ED, performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication and diagnostic testing results. Transcribes physician orders and creates and maintains patient medical records. Registers, admits and/or discharges emergency department patients. Performs a variety of functions which impact the emergency department coding and billing process.



Duties and Responsibilities:

1 Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and implements and obtains signatures on financial waivers and treatment consent and authorization documentation. Scans insurance cards into patients medical record.
2 Greets, directs and assists patients, visitors, physicians and ancillary department staff.
3 Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
4 Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as Eclipsys, Millennium FirstNet, Systoc, Promise, Pyramis, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation.
5 Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Assembles and copies charts and forms, ensuring charts contain the necessary documents. Performs data entry, chart preparation and teardown, filing and photocopying in accordance with the appropriate policies.
6 Transcribes orders and documents on the patient record and applicable electronic record. Provides follow-up on orders to ensure completion. Coordinates patient transport to various testing sites.
7 Coordinates testing, procedures and other patient services. Confers with clinical care providers regarding sequencing of diagnostic testing, patient activity tolerance and special needs.
8 Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider.
9 Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
10 Pages and/or calls consulting physicians, other departments and/or floors to arrange clinical staffs communication and care regarding a patient.
11 Orders and stocks supplies and department as needed on an ongoing basis.
12 Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department.
13 Assists with care and maintenance of department equipment, hardware and supplies.

Required Experience

Minimum Education:              


High School or G.E.D.



Minimum Experience:           


3 - 6 months



Required Course(s)/Training Completion of Eclipsys Registration Class; 3-4 weeks hands-on training in the department

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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