Patient/Family Education Specialist - York - Full Time

York, PA | Professional | Tracking Code: 66400

Job Description


Under general supervision, this system role will lead interprofessional teams to advance and standardize patient education to impact health outcomes and improve patient engagement. Is a highly engaged and motivated individual focused on ensuring high quality patient education is offered across the continuum of the WellSpan Health System.


Duties and Responsibilities


  1. Evaluate patient education practices, methodologies and materials used across the healthcare system. Provide recommendations to improve and standardize patient education across the continuum with a focus on improved patient outcomes.
  2. Collaborate with outside vendors to optimize their patient education resources for the system, including developing custom content as needed. Manages the vendor provided patient education software and collaborates with the informatics team to ensure patient education system updates occur as required.
  3. Partner with Organizational and Learning Development team to coordinate training for interprofessional staff related to patient education, including teach-back and related patient education competencies.
  4. Integrate computer technology and other innovative methodologies to support patient and family learning efforts. Maintain a detailed understanding of patient education elements and functionality in the electronic health record.
  5. Communicate, promote and advocate across the system for appropriate health literacy in all educational materials, including evaluation of patient education documents created by subject matter experts for health literacy. Work with authors to update and renew WellSpan customized patient education content. Provide support and guidance to staff for all patient and family education needs across the health system.
  6. Lead the system-wide patient education committee, PFEAT (Patient and Family Education Advisory Team) or similar group to engage stakeholders across the system in patient education related initiatives. Serve as a team member of regulatory groups to ensure the requirements for providing patient and family education are met.
  7. Develop and measure metrics to determine effectiveness of patient education and identify opportunities for improvement. Identify evidence-based practices to improve patient education across the continuum. Participate in ongoing hospital performance assessment and process improvement which may include research projects, program evaluation processes and LEAN projects.
  8. Establishes and maintains cooperative and collaborative relationships across the system.

Common Expectations


  1. Demonstrates a commitment to patients, visitors and staff by providing outstanding service to all customers; fostering teamwork; practicing fiscal responsibility through improvement and innovation; and complying with all applicable safety and regulatory standards.
  2. Maintain established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  3. Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  4. Demonstrate a desire and ability to work creatively as part of a team and independently. Utilize effective verbal, interpersonal and written communication skills, including excellent grammar. Maintain a strong work ethic and willingness to take ownership for wide-ranging responsibilities.



  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 3 - 5 years in hospital or health related educational role, strong program development skills, strong understanding of plain language and health literacy.
    • Min Field of Expertise
    • Education
    • Preferred Cert/Registration
    • Registration and current RN license in PA
  • Minimum Education:
    • Bachelor's Degree (Health Education, Public Health, Nursing)
  • Preferred Education:
    • Master’s Degree (Education, Public Health, Nursing or health related field)
  • Physical Demands:
    • Mostly sedentary work
    • Occasional prolonged standing/walking
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)