Patient Ambassador - East Berlin/Hanover

Hanover, PA | Clerical and Administrative | Tracking Code: 67274

Temporary Position

Full-time; Days

 

Job Description:

Under general supervision, provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures.

 

Duties and Responsibilities:

  1. Proactively approach & greet all guests to provide an exemplary first impression that fosters an inclusive and welcoming environment.
  2. Ascertain guest’s needs. Take appropriate screening action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
  3. Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  4. Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic)
  5. Answers telephones, routes callers, takes messages and provides routine information to callers.  Responsible for providing patient room assistance and providing patient lists to community spiritual leaders
  6. Always communicates in a way that supports patient confidentiality.
  7. Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to ensure that corrective action is taken, as necessary
  8. Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
  9. Conduct COVID-19 specimen collection as outlined in standard work at certain times as required. This includes explaining the collection process to the patient, supervising patient self-swabbing, securing the specimen to be sent on for testing, and entering the appropriate information into the clinical information system. Appropriate PPE must be worn.
 

 

Qualifications:

  • Minimum Experience:
    • One (1) year of customer service-related work.
  • Minimum Education:
    • High School Diploma/GED
  • Preferred Field Of Expertise:
    • Customer Service, Bilingual
  • Skills:
    • Excellent communication, interpersonal skill, ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. basic computer skills required
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

The borough of Hanover was settled in the mid-1700's as part of York County and is known for its fertile land and productive farming community. It is geographical located 19 miles southwest of York, Pennsylvania and 54 miles northwest of Baltimore, Maryland.

Because of its proximity to Maryland, South Hanover is a popular hometown for commuters and their families. The appeal is the affordable housing prices, reasonable Pennsylvania cost-of-living and pleasant community lifestyle. With convenient routes leading north, south, east and west, one can chart and easy route to major East Coast cities.

Hanover is a hotbed of activity for business growth and development. Visitors come to enjoy performing arts, outdoor recreation, museums, festivals, farm fresh flavors and microbreweries. Several major food and snack brands make Hanover their national headquarters. (Patient population: 15,500)