Patient Ambassador

Christiana, PA | Clerical and Administrative | Tracking Code: 64805

Temporary Position

Full-time, day/evening shift; hours to fall within 8:00 am & 8:00 pm

 

Job Description:

Under general supervision, provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures.

 

Duties and Responsibilities:

  1. Proactively approach & greet all guests in an effort to provide an exemplary first impression that fosters an inclusive and welcoming environment.
  2. Ascertain guest’s needs. Take appropriate screening action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
  3. Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  4. Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic)
  5. Answers telephones, routes callers, takes messages and provides routine information to callers.  Responsible for providing patient room assistance and providing patient lists to community spiritual leaders
  6. Communicates at all times in a way that supports patient confidentiality.
  7. Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to ensure that corrective action is taken, as necessary
  8. Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.

Qualifications:

  • Minimum Experience:
    • One (1) year of customer service-related work.
  • Minimum Education:
    • High School Diploma/GED
  • Preferred Field Of Expertise:
    • Customer Service, Bilingual
  • Skills:
    • Excellent communication, interpersonal skill, ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. basic computer skills required
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)