Manager-WSH Patient Access

Gettysburg, PA | Professional | Tracking Code: 68784

Job Description:

Under the general supervision of the Director-WSH Patient Access, assists with the planning and organization of Access functions. Assists with developing strategic direction, instituting system initiatives, monitoring departmental operations and growth, providing oversight to supervisors, and coordinating with various levels of management across the enterprise.


Duties and Responsibilities

Essential Accountabilities:

  1. Manages Patient Access including routine meetings, communications, and efficient and effective departmental operations.
  2. Collaborates with and serves as a liaison between multiple departments and Patient Access to ensure registration and scheduling guidelines meet appropriate standards, and all organizational requirements related to insurance are met and maintained.
  3. Oversees the monitoring of registration and authorization securement on behalf of WellSpan and our patients. 4 Promotes quality and safety of our patients per established protocols that ensure timeliness of care and patient satisfaction in support of the mission and goals of the System.
  4. Develops new workflows, policies and procedures and process improvement opportunities.
  5. Implements controls to ensure appropriate customer service and workforce management, as well as human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers.
  6. Directly manages supervisors and leads to ensure proper process, quality and performance adherence among all department employees.
  7. Develops budget including long-term and short-term performance targets and financial goals.
  8. 9 Utilizes lean daily management to increase employee engagement and increase departmental efficiency.
  9. 10 Monitors monthly budget vs. actual financial performance.
  10. 11 Develops emerging leaders, trains and mentors’ new leaders within Access
  11. 12 Develops annual plans to meet blue book objectives.
  12. 13 Ensures organizational employment engagement goals are met.


  • Minimum Experience:
    • 3 - 5 years including supervisory experience
  • Minimum Education:
    • Associate’s Degree
  • Preferred Education:
    • Bachelor’s Degree
Michael Hasircoglu
Sr. Talent Acquisition Consultant
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Established in 1800, Adams County includes the borough of Gettysburg, Pennsylvania. Home to more than 100,000 residents, the town is a mecca for Civil War history buffs and visitors who come to tour the Gettysburg National Battlefield, Gettysburg National Military Park and see the annual Civil War reenactment.

Also located here is Gettysburg College, which has a strong academic reputation in liberal arts. The county is steeped in heritage, and offers a peaceful, country atmosphere, yet is a convenient drive to Washington, D.C., Baltimore, MD and Harrisburg, PA. The area's diversity attracts a lively local music scene, and his home to numerous restaurants and wineries, fresh-produce markets, a ski resort and more. Adams County residents can find local employment in healthcare, tourism, agriculture and manufacturing. (Patient population: 102,000)