Manager-Property Management Services

General Summary

Oversees a team of Property Coordinators while managing day-to-day operations of a real estate portfolio comprised of Ambulatory and Administrative facilities across the WellSpan system. Expected to learn and communicate new information and processes to the team. Expected to make independent decisions in the field to develop and initiate corrective action plans to resolve problems at the facilities. Performs diversified and confidential properties-related duties. Requires a high degree of technical and communications/interpersonal skills, knowledge, and abilities. May administer/coordinate programs, projects, and/or processes as assigned.

Duties and Responsibilities

Essential Functions:

• Directs and coordinates all activities of the property portfolios to ensure the company and/or owner's (if applicable) financial and business objectives are achieved.
• Oversees the work of Property Coordinator team acting as a mentor and providing guidance and situational resolutions.
• Responsible for assisting in developing budgets, monitoring actual performance against budget, and providing information to Real Estate and Properties Management leadership regarding the performance of their assets.
• Constant navigation of the CMMS system to monitor and assure assigned work request and work orders are being assigned and addressed in a timely fashion.
• Generates reports, including quarterly financial reviews, related to portfolio's performance, analyzes data, and communicates findings to relevant parties such as on-site team, executive leadership, owners, etc.
• Proactively builds and maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as clean, safe, and well-maintained.
• Maintains professional relationships with owners, associates, applicants, visitors, and representatives of other companies.
• Performs standard supervisory functions including hiring staff, assigning work, and training, providing feedback, disciplining staff, developing staff, and terminating staff.
• Identifies needed training and communicates new information and processes to the team of Property Coordinators.
• Completes performance reviews in a timely manner for each direct report.
• Interacts with Tenants and Landlords of facilities on a daily basis, responding to needs for urgent services, routine services, and Property information.
• Interacts with Maintenance Group to provide appropriate in-house maintenance services to owned and leased properties.
• Coordinates re-occurring services and repairs with contractors, ensuring Preventive Maintenance programs and services are implemented in accordance with company standards and per contract.
• Conducts facility inspections to assess condition of interior and exterior buildings conditions, documenting findings and initiating corrective action.
• Serves on-call, 24/7, as needed.
• Exhibits a thorough understanding of leases and ensures Tenant and Landlord responsibilities are in compliance.
• Schedules/routes/expedites service requests through CMMS system.

Common Expectations:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and process to all entities involved including but not limited to vendors, tenants, and landlords; complete projects on time and on budget.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Must have strong operational and reporting skills, plus excellent tenant relations.
• Strives to continuously build knowledge and skills and shares expertise with others in a professional manner.
• Focuses on solving conflict, not blaming; listens to others without interrupting; remains open to others ideas and tries new things.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to work independently, as well as part of a team.
• Efficient planning, prioritization, and implementation of detailed instructions.

Qualifications

Minimum Education:

• Associates Degree Required

Work Experience:

• 5 years Experience in Business Administration, Legal or Real Estate. Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills and Microsoft applications (Excel and Word).
• Excellent interpersonal/communications skills.
• Transcription skills.