Centralized Support Representative - York - Days/Eves

York, PA | Clerical and Administrative | Tracking Code: 70746

NEW! $15 Minimum Wage Starts July 4

WellSpan Health is committed to ensuring all our team members and their families are well supported for the valued contributions every individual makes to our patients and mission. Starting July 4, we will increase our minimum pay rate to $15 per hour—including for new hires!

Job Description:

Under the general supervision of the Behavioral Health Central Scheduling Supervisor, provides centralized scheduling and support services for all behavioral health clinics, according to the patients’ needs. Interviews patient to obtain necessary information to recommend appropriate level of care. Provides support to multiple provider types in behavioral health intake process.


Duties and Responsibilities

  1. Elicits accurate and pertinent information regarding the patient’s mental health or substance abuse status and needs, including but not limited to patient’s substance of choice, date of last use, withdrawal state, and substance abuse history to determine treatment needs.
  2. Schedules appropriate appointment within established parameters, by determining the needs of the patient (i.e. psychiatry, psychotherapy, new or established patient, substance abuse or mental health intake). Provides guidance and support at the time of initial telephone contact with patients and schedules initial office visit.
  3. Makes recommendation of appropriate initial level of care for patient, including but not limited to outpatient therapy, psychiatry, and/or intensive outpatient program needs as well as referral to detox, rehabilitation and/or crisis intervention.
  4. Answers incoming calls via centralized behavioral health telephone queue with exceptional customer service skills. Manages the needs of each patient appropriately. Answers telephones, routes callers, takes messages and provides routine information to callers.
  5. Receives information on patients to be discharged from facilities and assesses for appropriate level of care based on patient mental health and substance abuse history and needs.
  6. Secures, researches and documents insurance information pertinent to mental health and substance abuse treatment needs. May complete insurance forms, verify insurance coverage, and secure other information as needed.
  7. Refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Communicates cost of specific outpatient and intensive outpatient programs according to a patient’s insurance and Medicare guidelines
  8. Responds to requests for information regarding services from patients, families, agencies, hospitals, physicians, etc.
  9. Directs patient to referring agencies as appropriate if WellSpan Philhaven Behavioral Health is unable to supply the service requested.
  10. Directs referring agencies to appropriate level of care if WellSpan Philhaven Behavioral Health is unable to supply the service requested.


  • Minimum Experience:
    • 1 - 2 years’ experience in human services field
    • Pref ExperienceBehavioral Health background, Insurance knowledge
  • Minimum Education:
    • High School Diploma or GED
  • Preferred Courses:
    • Medical terminology
  • Required Courses:
    • Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire: (1) Confidentiality Training; (2) HIV Training; and (3) STD/Hepatitis/TB Training
  • Skills:
    • Excellent interpersonal/communications skills; ICD10 & CPT coding; insurance knowledge; computer skills; Customer service skills preferred
    • Able to work independently

**Remote work environment; must have reliable home internet and HIPAA compliant work area in the home; travel required for training or in person meetings, as needed


Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant
NEW! $15 Minimum Wage Starts July 4
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)