Care Coordinator - Good Samaritan Hospital

Lebanon, PA | Physician Practices | Tracking Code: 71120

Schedule and Location


Hours: Full Time, Day Shift (80 hours every 2 weeks) 

Location: Good Samaritan Hospital - 252 S. 4th St. Lebanon, PA 17042


Job Description

Under general supervision, coordinates all aspects of treatment, evaluation, support services and education for palliative patients. Coordinates clinical documentation from referring and treating physicians for each patient.


Duties and Responsibilities

  1. Provides initial intake phone contact with palliative patients.
  2. Serves as a consistent contact for patient/family throughout the process of diagnosis and treatment.
  3. Provides individualized information, support, and education regarding illness.
  4. Coordinates appointments for consultations and physician visits.
  5. Notifies primary care and specialty care providers when patient is admitted to the Hospital and/or significant changes in their condition.
  6. Follows patient via contact with inpatient nursing staff.
  7. Participates in interdisciplinary nursing rounds for inpatients (discharge planning process).
  8. Maintains two-way communication with providers’ offices in order to improve the process of coordinating care for palliative patients.
  9. Reports outcome of nursing/patient care/coordination activities to Referring Provider.
  10. Identifies patient and/or provider needs and develops quality programs to meet those needs. Ensures delivery of quality services for patients.
  11. Collaborates with outreach/education coordinators in the preparation and delivery of community and professional education programs.
  12. Protects patient confidentiality by promoting professional staff communications.
  13. Answer incoming calls and communicate with patients, care givers and palliative team.
  14. Coordinate prescription authorizations with pharmacies and patient’s insurance provider.


Nonessential Accountabilities:

  1. Participates in interdisciplinary conferences (as needed).
  2. Responsible for the care and maintenance of department/entity equipment and supplies.
  3. Attends meetings as required and participates on committees as requested.
  4. Performs other related duties as identified.


Common Expectations:

  1. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
  2. Demonstrates knowledge of the patient’s illness and clinical course over the life span of the patient.
  3. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.
  4. Provides direct patient care to assigned patient.
  5. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.




  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Required Experience:
    • 2-3 years nursing experience
    • Case Management, Palliative and/or Hospice experience preferred
    • RN License required; BSN preferred
  • Physical Demands:
    • Mostly sedentary work
    • Occasional prolonged standing/walking
    • Occasionally lifts, positions, pushes and/or transfers patients
    • Occasional reaching, stooping, bending, kneeling, crouching
  • Skills:
    • Proven outstanding interpersonal skills; demonstrated ability to function as a team player; excellent communication skills
Marcus Schneider
Marcus Schneider
Sr. Talent Acquisition Consultant
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)