Audiology Assistant - ENT Saint Paul Drive - Days

Schedule

Full-Time: 40 hours/week

8:00a - 5:00p, Monday - Friday

General Summary

In accordance with established policies and procedures, assists staff with patient care ensuring a high quality, pleasant and efficient medical examination and/or procedure. Serves as an audiology resource to patients and staff within scope of practice.

Duties and Responsibilities

Essential Functions:

• Respond to patient questions as well as managed care/billing questions and email/fax
• Assist with walk-in patients for supplies and questions: dome/wax, guard pick up, etc.
• Register Nations/Your Hearing Network (YHN)/Hearing care Solutions (HCS) patients for their upcoming appointment, in the appropriate ways and process returned hearing aid benefit paperwork
• Paperwork will come back to your email for YHN and HCS patients; these need to be downloaded/printed and filled out for the audiologist
• Call patients at the request of the Audiologists (relay answers/information, schedule appointments, front desk pick-up)
• Appointment confirmation calls for hearing aid appointments
• Ensure schedules are updated, complete and accurate
• Check hearing aid benefits with insurance companies for any eval's and any hearing aids that were purchased more than 3 years ago. Put benefit information in the appointment line and work with patients to address/resolve any benefit questions.
• Schedule new Office of Vocational Rehab (OVR) referrals and ensure paperwork is processed
• Stock the front desk with all supplies for patient pick-up
• Check in hearing aid deliveries and ensure paperwork and product is distributed appropriately
• Continue to follow up with Nations payments from prior to EPIC
• Fill out Nations/YHN/HCS paperwork for the audiologist for the patient's upcoming fitting appointment
• Scan all audiology paperwork into the patient's chart via Media Manager

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Associates Degree Preferred

Work Experience:

• 3 years In a medical office. Required

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills.
• Knowledge of medical office operations and general office skills.
• Computer skills to include typing.
• Knowledge of audiology terminology.