Administrative Secretary - Case Management Operations - Full Time (Day Shift)

Lebanon, PA | Clerical and Administrative | Tracking Code: 56781

Position Summary:

 Administrative Secretary


Full Time - Day Shift (8:00 a.m. - 4:30 p.m.)


Monday through Friday - No Weekends or Holidays



General Summary:


Under the direct supervision of the Manager of Case Management, acts as a receptionist for visitors, serves as a central contact for telephone calls, a distribution point for electronic communication, occasional paper communication, perform diversified administrative secretarial and technical duties.  Provides administrative support to the Case Management department.


The following are essential job accountabilities:


  • Demonstrates a professional focus on customer relations by greeting, directing and assisting patients, families and team members. Treats all individuals with respect, courtesy and empathy.
  • Answers the telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding calls to appropriate resource.  Promptly responds to unified communication system and email.  Identifies emergency messages, facilitates information to the appropriate personnel.  Maintains confidentiality.
  • Types memorandums, policies, committee minutes, manuals, letters, forms, procedures, Power Point presentations and other general typing as directed, initiating other documents and correspondence as appropriate.
  • Schedules, coordinates and/or arranges meetings, appointments and/or facilities. Attends meetings and records minutes, as required.
  • Establishes and maintains files and records on an ongoing basis.
  • Handles multiple priorities simultaneously with ease and proficiency.
  • Reports actual and/or potential problems concerning patients, families and staff to the respective department manager.
  • Order and stock supplies as requested/needed for the department.
  • Distributes mail/correspondence to staff.
  • Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
  • Compiles data for and prepares reports, analyses and/or statements needed by leadership for meetings, conferences or reporting.
  • Manage staff and leadership timecards, PTO (scheduled/unscheduled), leaves of absent daily- as guided by policy and procedure.
Required Skills
  • High School Diploma or GED
  • Post High School Vocational/Specialized Training including the completion of course for secretaries and medical terminology preferred
  • EPIC experience preferred
  • Excellent interpersonal and written/oral communication skills
  • Intermediate computer skills and ability to use various software applications in a windows environment
  • Strong attention to detail, maintaining confidentiality and professionalism
  • Ability to multi task; must be efficient and responsive
Required Experience
  • 6 - 12 Months

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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