Administrative Secretary

Hanover, PA | Physician Practices | Tracking Code: 62172

Position Summary:

General Summary:



Acts as a receptionist for visitors, serves as a central contact for telephone calls, a distribution point for electronic communication, occasional paper communication, perform diversified administrative secretarial and technical duties. Provides administrative support to the Case Management department.



The following are essential job accountabilities:


Demonstrates a professional focus on customer relations by greeting, directing and assisting patients, families and team members. Treats all individuals with respect, courtesy and empathy.
Answers the telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding calls to appropriate resource. Promptly responds to unified communication system and email. Identifies emergency messages, facilitates information to the appropriate personnel. Maintains confidentiality.
Types memorandums, policies, committee minutes, manuals, letters, forms, procedures, Power Point presentations and other general typing as directed, initiating other documents and correspondence as appropriate.
Schedules, coordinates and/or arranges meetings, appointments and/or facilities. Attends meetings and records minutes, as required.
Establishes and maintains files and records on an ongoing basis.
Handles multiple priorities simultaneously with ease and proficiency.
Reports actual and/or potential problems concerning patients, families and staff to the respective department manager.
Order and stock supplies as requested/needed for the department.
Distributes mail/correspondence to staff.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Compiles data for and prepares reports, analyses and/or statements needed by leadership for meetings, conferences or reporting.
Manage staff and leadership timecards, PTO (scheduled/unscheduled), leaves of absent daily- as guided by policy and procedure

Required Experience

Minimum Education:


Post High School Vocational/Specialized Training



Minimum Experience:


6 - 12 months



Minimum Field Of Expertise:


Secretarial training/general business courses

Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected and valued, while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

The borough of Hanover was settled in the mid-1700's as part of York County and is known for its fertile land and productive farming community. It is geographical located 19 miles southwest of York, Pennsylvania and 54 miles northwest of Baltimore, Maryland.

Because of its proximity to Maryland, South Hanover is a popular hometown for commuters and their families. The appeal is the affordable housing prices, reasonable Pennsylvania cost-of-living and pleasant community lifestyle. With convenient routes leading north, south, east and west, one can chart and easy route to major East Coast cities.

Hanover is a hotbed of activity for business growth and development. Visitors come to enjoy performing arts, outdoor recreation, museums, festivals, farm fresh flavors and microbreweries. Several major food and snack brands make Hanover their national headquarters. (Patient population: 15,500)