Administrative Assistant/System Support - Hospice - Days

General Summary

Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff and provides assistance and guidance as needed. Also performs the functions as a scheduler as needed.

Duties and Responsibilities


Essential Functions:

• Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff.
• Assists Scheduling leadership with data collection and reports as needed.
• Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned.
• Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
• Schedules appropriate appointment within established parameters by determining the needs of the patient.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.
• Provides guidance and support at time of initial telephone contact with patients and schedules initial visit.
• Provides referral information in the event the requested service or appointment is not available in an adequate timeframe.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains professional growth and development
• Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards.
• Keeps up to date with technology and applies knowledge to the job.
• Operates standard office machines and equipment such as computers, calculators, and photocopiers.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Bachelors Degree Preferred

Work Experience:

• 1 year Telephone management experience. Required
• Less than 1 year Behavioral Health/Human Services experience. Preferred
• Less than 1 year Experience in insurance knowledge. Preferred
• Less than 1 year Experience in Health-related and/or behavioral health. Preferred

Licenses:

• Basic Life Support Upon Hire Required

Courses and Training:

• For Behavioral Health: Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire (Confidentiality Training, HIV Training, STD/Hepatitis/TB Training). within 2 years Required
• Medical Terminology Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.
• Analytical abilities.
• Computer and keyboard skills.
• Community services and/or other physician support systems.
• Knowledge of EPIC.
• Knowledge of insurance.
• Ability to work independently.
• For Behavioral Health: Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Holidays
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing program
• Caregiver support via Wellthy
• Financial Wellness via SmartPath
• Childcare referral service via Wellthy