Duties and Responsibilities

Essential Functions:

• Ensures retirement plans are administered in accordance with organization guidelines, plan documents and government regulations.
• Researches team member retirement plan eligibility and communicates retirement benefits to team members to include eligibility for additional retiree benefits.
• Reconciles weekly payroll contribution from third party administrator system for the Retirement Savings Plan, ensuring accuracy and resolving any discrepancies.
• Instructs team members on the retirement process, including how to process retirement within HR/Payroll system, providing contact information for third party administrators and acts as a resource for other benefit related questions upon retirement.
• Maintains retiree records within HR/Payroll system related to retiree life insurance benefits.
• Collaborates with third party administrator for the Retirement Savings plan on weekly outstanding items and resolving issues.
• Processes and reviews weekly reports to update team member eligibility for employer provided retirement contributions.
• Researches and identify retirement contribution errors and calculate corrections, communicating directly with Payroll any bi-weekly updates.
• Provides professional daily customer service to team members regarding retirement and related benefits questions, maintaining response time as established by department Best Practices.
• Assists with annual audit of Retirement Plans with external auditing firm including the collection of HR data.
• Provides Define Pension Benefit Vendor information bi-annually for finance reports.
• Processes monthly invoices related to Retirement.
• Works collaboratively with other WellSpan departments related to the collection of data and research of team member employment history.

Common Expectations:

• Maintains retirement benefits records and documents necessary for implementing various benefit coverage.
• Remains knowledgeable in compliance issues including SPD and other notice and communication requirements and ERISA compliance and timing issues. Develops and maintains compliance schedules for various areas of benefits.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Provides back-up telephone coverage for other support staff, routing calls appropriately or taking clear messages.