Manager - Critical Care Transport - Full-Time
Shannon Lupco
Talent Acquisition Consultant Senior
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Schedule
Full-Time: 40 Hours/Weekly, Rotating
General Summary
Provides leadership, oversight, and operational management of the WellSpan EMS Critical Care Transport (CCT) program. Responsible for clinical quality, regulatory compliance, workforce management, operational readiness, and program growth of ground critical care transport services. Ensures safe, evidence-based, and high-reliability delivery of advanced interfacility transport services aligned with health system strategy.
Remote Work Capable
Essential Functions:
- Leads the day-to-day operations of the Critical Care Transport program across the WellSpan EMS service region.
- Supervises assigned personnel.
- Ensures compliance with Pennsylvania Department of Health EMS regulations and critical care transport standards.
- Develops and monitors clinical protocols in collaboration with the EMS Medical Director.
- Oversees recruitment, onboarding, competency validation, and ongoing clinical education of CCT staff.
- Establishes and monitors key performance indicators including response times, transport volume, clinical quality metrics, and revenue performance.
- Ensures readiness and maintenance of specialized CCT equipment, medications, and vehicles.
- Collaborates with hospital ICU, ED, and specialty service leadership to ensure alignment and seamless patient handoff.
- Participates in quality assurance reviews, case audits, and performance improvement initiatives.
- Assists in development of business plans and growth strategies for CCT services.
- Serves as clinical and operational resource during high-acuity or complex transports as needed.
- Collaborates with leadership to align CCT program with broader EMS infrastructure and financial objectives.
Common Expectations:
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Participates in projects, details, or assignments as assigned by leadership.
Qualifications
Minimum Education:
- Bachelors Degree In Nursing, EMS, Healthcare Administration or related field. Required
Work Experience:
- 7 years Experience in Emergency Medical Services above the level of Advanced EMT. Required and
- 5 years Experience in ground or air transport program. Required and
- 4 years Supervisory or leadership experience. Required
Licenses:
- Licensed Registered Nurse Upon Hire Required or
- Registered Nurse Multi State License Upon Hire Required or
- Certified Paramedic Upon Hire Required or
- Critical Care Registered Nurse - AACN Upon Hire Required or
- Certified Flight Registered Nurse Upon Hire Required and
- Basic Life Support Upon Hire Required and
- Advanced Cardiac Life Support Upon Hire Required and
- Ped Adv Life Support Upon Hire Required
Driver's License Statement:
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
Courses and Training:
- Neonatal Resuscitation Program within 120 days Required and
- National Incident Management System (NIMS) 100, 200, 700, and 800. Upon Hire Required and
- Trauma Nursing Core Course within 120 days Required or
- Intl Trauma Life Support within 120 days Required or
- Adv Trauma Life Support within 120 days Required or
- Prehospital Trauma Life Support within 120 days Preferred
Knowledge, Skills, and Abilities:
- Advanced knowledge of critical care transport medicine and mobile healthcare delivery.
- Strong clinical leadership and staff development capabilities.
- Understanding of EMS regulatory compliance and scope-of-practice standards.
- Financial and operational performance management skills.
- Ability to collaborate effectively with hospital and physician leadership.
- Strong analytical and quality improvement competencies.
Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
You’re unique and you belong here.
At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
Team Member Benefits
Did you know we’ve already invested to keep medical insurance premiums stable and will continue to invest to ensure they remain unchanged in 2026?
Our medical, dental and vision benefits are among the best in the country, with team members contributing only about 13% of their payroll wages—far below the national average.
In our most popular plan, WellSpan Plus, you pay 0% co-insurance after meeting your deductible. Even in our other plans, the coinsurance rate is just 5%, which is significantly lower than the typical cost for health care workers.
Ready to learn more about our comprehensive benefits? Visit WellSpan Benefits.
- Sign on incentives for new employees
- Medical, dental and vision insurance
- Life and accidental death insurance
- PTO bridging
- Short term disability
- Contact us to learn more
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Belonging at WellSpan
WellSpan Health creates an environment that fosters belonging, ensures every team member feels comfortable, connected and able to contribute and delivers personalized experiences that empower everyone to excel.
At WellSpan, people aren’t just employees. We’re individuals, and we want to be treated as unique human beings. That’s why we’re committed to creating One Size Fits One Human Experiences. After all, we are friends and neighbors, serving and working alongside our friends and neighbors.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
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