Duties and Responsibilities

Essential Functions:

• Management of daily scheduling needs to support Administrative Secretary team.
• Ensures excellent customer service to internal and external customers.
• Provides assistance in establishment of department procedures and policies. Adheres to the policies and procedures of the organization
• Manages staff scheduling functions to ensure scheduling team responds promptly to all communications from patients and employees.
• Ensures that all referrals and evaluations are scheduled in a timely manner within the services provided by WellSpan VNA Home Care.
• Encourages scheduling team to establish positive working relationships with all.
• Ensures compliance with all State, Federal and Joint Commission regulatory requirements.
• Reports on scheduling statistics by reviewing appropriate scheduling reports.
• Precepts new staff and develops ongoing training plans.
• Contributes to performance appraisals for direct reports and participates in 360 reviews for other teammates as requested.
• Participates in continuous improvement in real-time problem-solving activities to promote continuous improvement processes and services.

Common Expectations:

• Maintains confidentiality of patient and organizational information.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analysis as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovations.