Benefits Specialist Health and Welfare Senior
Lauren Swomley
Talent Acquisition Consultant Senior
Ask me about WellSpan being one of America's Greatest Places to work.
General Summary
Acts as the Benefits lead for health and welfare programs and key projects. Provides mentorship and coaching to Benefits Specialists focused on health and welfare benefits and ensures the accurate, efficient, and standardized processing of all daily transactions. Performs key benefit analysis and drives continuous process improvement initiatives to enhance service delivery and alignment with organizational goals.
Duties and Responsibilities
Essential Functions:
- Provides daily support to the Benefits Specialists focused on health and welfare benefits. This includes managing workflow, setting priorities, troubleshooting escalated issues, and addressing operational related issues.
- Acts as project lead for department initiatives such as Open Enrollment, ACA compliance and audits, and HCM system optimization.
- Provides guidance in day-to-day benefit administration including regular feedback to Benefits Specialists, decision-making support in the processing of system benefit updates and communication of data flow and error correction.
- Collaborates with related Human Resources functional areas including: HR Technology for HCM system support, issue resolution, and testing; HR Operations for data integrity as it relates to benefit administration; HR Core as it relates to system design and impact on cross functional data management; HR Service Center for customer service support related to updates and improvement opportunities to ensure continuous process improvement and collaboration.
- Assesses benefit administration processes, recommending and facilitating the implementation of new process improvements focusing on standardizing and streamlining.
- Manages and executes regular audits and reviews of metrics to identify irregularities and accuracy issues as it relates to system data integrity, benefit administration, and staff member performance standards.
- Maintains and updates comprehensive knowledge documentation for the Benefits team and the HR Service Center, ensuring all procedures are understandable and easily accessible.
- Responsible for executing complex reporting tasks, including generating regularly scheduled or special reports, analysis, and statements for management to support data-driven decision-making.
- Assists in developing and executing comprehensive education and communication plans for team members regarding their benefits options and changes.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
- Bachelors Degree Required
Work Experience:
- 5 years Benefits, insurance processing or general personnel administration experience Required
Knowledge, Skills, and Abilities:
- Excellent interpersonal/communication skills.
- Ability to successfully develop staff.
- Ability to work effectively with minimal supervision with all levels of staff and management to develop solutions for human resources issues.
- Ability to manage multiple projects simultaneously.
- Strong analytical skills.
- Critical thinking skills.
- Highly motivated, creative and solution-oriented.
- Good communication and interpersonal skills as well as strong time management skills a must.
- Proficient computer skills with ability to learn new computer applications.
Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
You’re unique and you belong here.
At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
Team Member Benefits
Did you know we’ve already invested to keep medical insurance premiums stable and will continue to invest to ensure they remain unchanged in 2026?
Our medical, dental and vision benefits are among the best in the country, with team members contributing only about 13% of their payroll wages—far below the national average.
In our most popular plan, WellSpan Plus, you pay 0% co-insurance after meeting your deductible. Even in our other plans, the coinsurance rate is just 5%, which is significantly lower than the typical cost for health care workers.
Ready to learn more about our comprehensive benefits? Visit WellSpan Benefits.
- Sign on incentives for new employees
- Medical, dental and vision insurance
- Life and accidental death insurance
- PTO bridging
- Short term disability
- Contact us to learn more
Welcome. Respect. Value.
Belonging at WellSpan
WellSpan Health creates an environment that fosters belonging, ensures every team member feels comfortable, connected and able to contribute and delivers personalized experiences that empower everyone to excel.
At WellSpan, people aren’t just employees. We’re individuals, and we want to be treated as unique human beings. That’s why we’re committed to creating One Size Fits One Human Experiences. After all, we are friends and neighbors, serving and working alongside our friends and neighbors.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
