Duties and Responsibilities

• Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
• Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
• Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
• Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
• Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
• Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
• Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
• Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
• Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
• Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
• Adheres to privacy and confidentiality standards when handling sensitive information.
• Follows all written standard operating procedures and immediately reports deviations to the Supervisor.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.