Supervisor - Public Safety Dispatch - Evening
Renee Kegarise
Talent Acquisition Consultant Senior
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Schedule
Full Time: 80 Hours/Biweekly
Hours: 3:00pm - 11:30pm
Every Other Weekend and Holiday, Required
General Summary
Provides on-site leadership for the Public Safety Operations Center, directing real-time monitoring, dispatch, and mass-communication activities that protect patients, visitors, workforce members, and property across all WellSpan locations. Guides technicians, maintains situational-awareness technology, and ensures rapid coordination with internal public-safety teams and external emergency-response agencies.
Duties and Responsibilities
- Leads operations center shifts by assigning workloads, coaching and training security operations technicians, and adjusting staffing to meet system-wide call, radio, and alarm volume.
- Supervises continuous CCTV, alarm, and geolocation monitoring for all facilities and WellSpan workforce members in the community, escalating incidents according to established protocols.
- Dispatches security patrols, EMS ambulances, and other public-safety resources through computer aided dispatch and radio systems, and contacts county 911 centers when police, fire or EMS assistance is required.
- Directs mass communication alerts for severe weather, external threats, or critical infrastructure disruptions, ensuring clear, timely messaging to affected areas.
- Maintains operational readiness of cameras, radios, dispatch consoles, and incident management software, initiating service tickets and interim work business continuity planning when malfunctions occur.
- Reviews incident reports and computer aided dispatch logs for accuracy, completeness, and timely closure; identifies performance trends and implements corrective actions.
- Participates in after-action reviews of critical incidents, assisting in the development of improvement plans and ensuring corrective actions are implemented.
- Coordinates vendor access notifications and monitoring, ensuring adherence to established entry and escort protocols.
- Participates in emergency management drills and live events, providing communications leadership and situational updates from the Operations Center.
- Collaborates across Public Safety disciplines: security, property management, emergency management, and EMS, to deliver integrated, system-wide responses.
- Mentors and evaluates operations center staff performance, providing feedback, coaching, and contributing to performance appraisals in coordination with Public Safety leadership.
- Supports recruitment and onboarding of new Operations Center personnel by participating in interviews, selection, and initial training processes.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 1 year Experience in lead or supervisory position. Preferred
- 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred
Licenses:
- Heartsaver CPR/AED within 90 days Required and
Courses and Training:
- FEMA IS-100 and IS-200 within 90 days Required
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Basic computer skills and Microsoft applications (Excel and Word).
- Excellent interpersonal/communications skills.
- Transcription skills.
Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
You’re unique and you belong here.
At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
Team Member Benefits
Did you know we’ve already invested to keep medical insurance premiums stable and will continue to invest to ensure they remain unchanged in 2026?
Our medical, dental and vision benefits are among the best in the country, with team members contributing only about 13% of their payroll wages—far below the national average.
In our most popular plan, WellSpan Plus, you pay 0% co-insurance after meeting your deductible. Even in our other plans, the coinsurance rate is just 5%, which is significantly lower than the typical cost for health care workers.
Ready to learn more about our comprehensive benefits? Visit WellSpan Benefits.
- Sign on incentives for new employees
- Medical, dental and vision insurance
- Life and accidental death insurance
- PTO bridging
- Short term disability
- Contact us to learn more
Welcome. Respect. Value.
Belonging at WellSpan
WellSpan Health creates an environment that fosters belonging, ensures every team member feels comfortable, connected and able to contribute and delivers personalized experiences that empower everyone to excel.
At WellSpan, people aren’t just employees. We’re individuals, and we want to be treated as unique human beings. That’s why we’re committed to creating One Size Fits One Human Experiences. After all, we are friends and neighbors, serving and working alongside our friends and neighbors.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
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