Duties and Responsibilities

Essential Functions:

• Responds promptly and appropriately to all calls.
• Assesses patient’s immediate needs.
• Stabilizes patient using established crisis intervention techniques.
• Utilizes suicide precaution check list as appropriate.
• Refers to appropriate agency or service.
• Follows up on patient condition as outlined in policy.
• Responds to emergency mental health problems in the community.
• Applies established guidelines of the Mental Health Act.
• Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).
• Facilitates admission to a psychiatric facility.
• Maintains PCPC certification and other BDAP required annual training.
• Remains knowledgeable of all licensed county D&A services.
• Arranges detox services as needed.
• Provides intake for county D&A funded services.
• Utilizes knowledge of community services.
• Provides information to inquiries.
• Remains updated to available community resources.
• Assesses the emergency of the need.
• Arranges provision of need following policies and procedures.
• Notifies CAP or LCCM of authorized provisions following policies and procedures.
• Follows policies and procedures regarding Intensive Case Management patients.
• Follows policies and procedures regarding Family Focus patients.
• Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).
• Remains aware of mandated reporter status regarding child abuse.
• Utilizes Childline as appropriate.
• Fosters cooperation between crisis counselors and C&Y case managers.
• Reports suspected Elder Abuse situations to AAA.
• Fosters cooperation between crisis counselors and AAA case managers.
• Documents according to department policy. Content includes: • Psychosocial assessmentAdditional patient information as required • Referral or resolution • Follow-up telephone contact
• Completes and submits required forms within established time-frame.
• Enters patient information (in computer system) promptly.
• Replenishes office supplies as needed.

Common Expectations:

• Completes assignments promptly.
• Secures records to protect confidentiality.
• Stays current on all safety requirements (including required training).
• Participates in the Performance Improvement Plan (including assigned duties).