Duties and Responsibilities

• Prepares work schedules as well as adjusting schedules to ensure all Imaging Information Management areas are properly staffed.
• Approves PTO requests with the assistance of the Imaging Support Team Leader.
• Functions as a resource/subject matter expert in assigned scope of responsibility. Serves as a primary resource and point of contact, provides guidance to staff within the area of expertise.
• Provides work performance feedback and employee issues to the Imaging Support Team Leader.
• Assists in the training of Imaging Information Specialist staff.
• Assists the Imaging Support Team Leader in writing Imaging Information Management procedures and policies.
• Responds to subject matter questions as well as urgent operational issues in the absence of the Imaging Support Team Leader.
• Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes.
• Processes de-identified CD requests that are utilized in research programs.
• Research, analyze, and propose solutions and/or makes recommendations regarding Imaging Information Management processes.
• Contacts patients and other requestors to resolve issues with a request when necessary.
• Provides accurate communication of Imaging non-routine findings to the ordering provider.
• Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required.
• Processes requests for the duplication of images for continuing of care.
• Processes requests for the importing of outside images into the Picture Archive Computer System.
• Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.
• Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Scans documents into various computer software applications and uses a QA process to ensure accuracy.
• Maintains quality customer service by ensuring accurate and complete documentation on required forms and/or patient records.
• Coordinates mail and other related imaging items to off-site facilities.
• Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.