Workforce Specialist

Gettysburg, PA | Clerical and Administrative | Tracking Code: 71226

General Summary:

Under general supervision provides support to Patient Access in managing the staffing and scheduling needs to ensure established service levels at all times. Monitors and utilizes statistical data as it relates to the creation and maintenance of daily schedules as well as metric reporting.


Duties and Responsibilities:

1 Serves as the systems administrator for the workforce management system and any other systems as they are implemented in Patient Access to assist in effectively managing all teams.

2 Creates and maintains schedules for staff to ensure optimal coverage by using statistical data to project future operational needs for daily, weekly, monthly and annual time periods.

3 Approves all requests for PTO which includes but not limited to time away for vacations, appointments, arriving late or leaving early. Administers staff scheduling needs in a fair and consistent manner.

4 Manages all time cards, reviewing and entering all required information into the time keeping system (KRONOS) as well as documenting all attendance issues and addressing with managers/supervisors/team leaders as necessary.

5 Coordinates with managers/supervisors/team leaders to schedule meetings, trainings, system set ups and events.

6 Assists with corrective action plans if necessary.

7 Compiles data and prepares regularly scheduled or special reports, and analyses as requested.

8 Provides long range forecasts to assist in projecting staffing requirements to expand teams as necessary. This requires extensive analysis of operational volumes, patterns, and trends which may vary by department, day of week, time of year, time of day, etc.

9 Ensures consistent workforce practices across all business lines.



Minimum Education High School or G.E.D.

Minimum Experience 1 year of experience in workforce scheduling and/or current Patient Access department

Preferred Experience Knowledgeable in scheduling systems

Must be proficient in Microsoft Word, Excel, PowerPoint and Windows environments.

Must be able to handle numerous tasks at once and have the ability to maneuver multiple resources

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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Established in 1800, Adams County includes the borough of Gettysburg, Pennsylvania. Home to more than 100,000 residents, the town is a mecca for Civil War history buffs and visitors who come to tour the Gettysburg National Battlefield, Gettysburg National Military Park and see the annual Civil War reenactment.

Also located here is Gettysburg College, which has a strong academic reputation in liberal arts. The county is steeped in heritage, and offers a peaceful, country atmosphere, yet is a convenient drive to Washington, D.C., Baltimore, MD and Harrisburg, PA. The area's diversity attracts a lively local music scene, and his home to numerous restaurants and wineries, fresh-produce markets, a ski resort and more. Adams County residents can find local employment in healthcare, tourism, agriculture and manufacturing. (Patient population: 102,000)