York, PA | Leadership | Tracking Code: 85807

Vice President Operations - Orthopedic Service Line

Lyndsay Douglass
Lyndsay Douglass
Executive Recruiter

Job Description:

Under the general supervision of the Senior Vice President-Service Lines, and in collaboration with the Vice President & CMO of the Service Line (VP/CMO), serves as the operational leader for a designated service line to ensure that care is of high quality and that value is aligned and integrated across the system. This position assumes the leadership for growth, development, and service building initiatives across the system. Develops new models of care which improve outcomes (improved quality and experience, and more affordable care), as well as models that enhance access, convenience, and affordability for consumers. Serves as the service line leader to improve employee alignment and engagement, and for employee relations.

Duties and Responsibilities

Essential Accountabilities:

  1. Partners with the service line VP/CMO in all aspects of leading the service line.
  2. Establishes systemwide/market specific strategy, service offerings and clinical programs.
  3. Evaluates, develops, and adapts the business processes of the service line to meet the ever-changing healthcare environment and needs of patients and families.
  4. Leads complex projects including affordability analyses around medical and pharmaceutical expenses with a goal of reducing the total cost of care.
  5. Creates innovative solutions and process enhancements to drive financial and quality success.
  6. Establishes the service lines focus and direction regarding models of care that incorporate needs of all lines of business, focusing on quality and operational efficiencies across the system.
  7. Creates and measures business and clinical outcomes with respect to the provision of clinical support for practice transformation, focusing on quality and operational efficiencies across the organization.
  8. Responsible for programmatic growth, physician recruitment, alignment, or acquisitions.
  9. Coordinates with the service line VP/CMO to identify clinical and non-clinical technology, software, and equipment needs in support of the service line.
  10. Develops and implements clinical process reliability and efficiency plans. Identifies resources for patient care and programmatic development
  11. Partners with the service line VP/CMO to implement clinical standards and programs and new programs and services, in an efficient/cost effective manner to provide a unified approach to care delivery.
  12. Responsible for all financial aspects of the practices within the service line, including budget development, cost analysis and management.
  13. Analyzes, consolidates, and interprets financial reports across the service line.
  14. Leads with the service line VP/CMO the overall direction and approach to compensation and productivity that ensures the service line remains market competitive and can recruit and retain high quality physicians in a fiscally responsible model.
  15. Establishes and maintains key monitor reporting for the service line.
  16. Uses reporting to assist in achievement of productivity and staffing ratio targets.
  17. Will lead Value Analysis Team (VAT) for the service line in collaboration with physicians and designated purchasing team members.
  18. Partners with member of WellSpan Philanthropic Team to establish giving goals, resources, and support to annual giving as well as identify larger gifts.
  19. In partnership with the Regional Leadership Teams develops market expansion plans and new programs in response to innovation, technology, clinical needs, and strategy.
  20. Develops and communicates the vision, the three-year service line plan and annual goals for the service line to ensure alignment with overall system direction.
  21. Partners with Regional Leadership Teams to develop short-and long-range strategic plans, operating and capital budgets and an integrated strategic and financial plan.
  22. Keeps abreast of regulatory, legal, reimbursement changes and industry trends. Establish appropriate registries, certifications, and external benchmarks.
  23. Contributes to and supports the system’s plans and initiatives and integrates them into the service line.
  24. Leads service line planning initiatives including: Capital space planning, recommendations regarding service line strategic linkages within the system, hospital, and health plans.
  25. Leads the development of the culture within the service line that focuses on high quality care and a positive experience for patients, new models of care, innovation, and satisfying and sustainable practices for clinicians and teams.
  26. Manages all aspects of service line WMG practice site operations including development and maintenance of site staffing, coordination of ancillary services and all landlord functions, space allocation.
  27. Provides overall direction of the service line business component of the practice, including revenue cycle management (charge capture, coding, billing, denials, and compliance) and policies and procedures.
  28. Oversees the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation. Participates as requested in incident command training and drills.
  29. Promotes/creates a culture which is patient-focused and delivers on better health results for patients.
  30. Partners with others across the organization to develop more robust approaches to care coordination.
  31. Maintains excellent relationships and communication within the service line and across the entire organization.
  32. Leads, mentors, and provides resources and training opportunities to foster professional growth and development of leaders and staff.


  • Minimum Experience:
    • At least five (5) years of experience as an operational leader in a matrixed healthcare environment
    • Experience working with value-based care models, care transformation, and strategic growth.
    • Experience working in a dyad leadership model preferred.
  • Minimum Education:
    • Master’s degree in health or hospital administration, business administration or a related field.
  • Physical Demands:
    • Mostly sedentary work
  • Skills:
    • Effective communication skills and ability to work with all disciplines and levels of professionals within a large multi-specialty organization; Interest and ability to develop leaders and leadership skills in others as well as to exercise them personally; Demonstrated effectiveness in leading medical groups, including group facilitation and team building; Ability to lead physicians, other clinical professionals, and operational leaders to continually create and translate the strategic vision and plan for primary care and to ensure that it becomes operational reality leveraging a team-based care model; Ability to lead within the context our group practice culture; Ability to effectively collaborate well with administrative staff, and effectively carry work from idea to completion involving and engaging physicians, clinicians, and staff; Ability to support and develop site and regional leadership teams to reach our goals and continually identify ways to improve

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Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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