Unit Secretary - Philhaven/Mt. Gretna - Adult Inpatient - PT Eves

Mt Gretna, PA | Behavioral Health | Tracking Code: 49098

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General Summary:
Under direct supervision, acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team.

 

Duties and Responsibilities:
The following are essential job accountabilities:
1 Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as
appropriate.
2 Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding
callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information
to the appropriate personnel. Maintains confidentiality.
3 Enters and/or retrieves data from established computer files using knowledge of various computer applications
designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc..
Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps
current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.
4 Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which
expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain
necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the
chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in
accordance with appropriate policies.
5 Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows
up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.
6 Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients medical record,
ancillary department results, patient/family inquiries, etc..
7 Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of
tests, patient activity tolerance and special needs, as appropriate.
8 Communicates changes in the patients condition and other urgent information to the Registered Nurse in a timely
manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the
team members and the charge nurse/nurse manager.
9 Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient
alarms and notifies appropriate care provider as needed.
10 Orders and stocks supplies on an ongoing basis.

Required Skills

Minimum Education - Post High School Vocational/Specialized Training

                                              

Minimum Experience - 1 - 3 months

 

Other Skills - Excellent communication/interpersonal skills; excellent computer skills and ability to use various software applications in a windows environment


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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