Training Manager (Project One)

York, PA | Information Systems and Technical Support | Tracking Code: 56806

Position Summary:



General Summary:


Under general supervision, supervises the planning and development of Project One training, utilizing best practices and appropriate staffing and management of a project training team. The training manager is responsible for communicating training policies and procedures and for overall coordination of training activities and trainers. Using proven methodologies, communication and problem-solving skills, guides and assists the project training teams on issues related to the design, development and deployment of mission-critical information systems education. Experience in Epic implementation preferred. Focus of this position will be Access/Revenue/Ambulatory training oversight. Strong Managerial, Leadership, and communication skills are a must. 


Duties and Responsibilities:


1 Assesses organizational, departmental and program needs to ensure that curriculum delivery and staffing for applications training meets project and organizational requirements and system goals.
2 Assesses and manages scope and risks related to development and execution of training programs.
3 Manages and provides oversight for direction of principal trainers, and training team tasks.
4 Coordinates training curriculum changes as necessary to support enhancements and upgrades to existing applications. Assists in preparing training materials and requirements for application upgrades/enhancements.
5 Collaborates with principal trainers, project managers, project leadership, applications coordinators/leads, vendors and subject matter experts in design, scheduling and execution of application training.
6 Works with organization managers to ensure appropriate backfilling of roles during staff training, as well as planning for staffing budgets.
7 Provides coordination and planning for overall training schedules, including ensuring appropriate class times, staffing and training rooms/equipment. Works with project director to identify super users.
8 Develops training environment strategy and oversees necessary processes are established for training environment preparation, as well as establishment of practice/playground environments.
9 Manages and provides direction for training team in support of project objectives and teamwork. Manages schedules and priorities to ensure work is properly resourced.
10 Responsible for communication with department management and steering committees to generate excitement about classes and inform about training schedule and requirements for each role, as well as training program progress, issues/risks and need for any changes.
11 Ensures processes are established for properly certifying users for access to the production environments, including coordination of training enrollment, maintaining training records and documentation of attendance.
12 Responsible for ensuring proper levels of training are established and communicated for all users.
13 Continuously updates personal training, performance improvement and managerial skills and knowledge.
14 Ensures all work and training materials meet appropriate department/service line/project standards. Establishes standard templates for lesson plans, manuals, tip sheets, and other materials used by trainees.

Required Skills





Note:                                     Other combinations of formal education, training and experience may be considered.


Minimum Education            Bachelor's Degree


Minimum Experience           5 or more years


Min Field Of Expertise         Organizational/Adult Learning with Healthcare focus or related administrative expertise



Skills:   High level functional/general management competencies; decision making; excellent organizational and interpersonal relationship skills; strong customer-service orientation; budget management: (capital, operating and resource allocation); Strong background in adult learning theory, pedagogy, and Instructional Systems design (ISD); Proficient in desktop applications; Experience using multi-media tools for development and delivery of e-learning preferred; Project management skills preferred;  Excellent interpersonal, written and verbal communication skills required; able to effectively communicate with end-users, staff and senior management

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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