York, PA | Nursing | Tracking Code: 72906

Telephone Triage Nurse - Day/Evening

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PRN - Day/Evening

Remote Position

Must live within 1 hour of York, PA


Job Description:

Under general supervision, performs secondary triage screening to determine appropriate avenue for care of patients. Ensures care of patient by appropriate provider. Monitors access to care. Educates patients and families in home care techniques and the responsibilities of managed care.


Duties and Responsibilities

Essential Accountabilities:

  1. Obtains history and gathers triage information to determine appropriate avenue for care.
  2. Verifies patient insurance eligibility and identifies primary care physician.
  3. Relays triage information and facilitates communication between the provider and the patient concerning patient disposition.
  4. Based on assessment, assists physician to determine appropriate disposition.
  5. Assists in the management of patient utilization of health care system and provides patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  6. Provides telephone advice according to established guidelines and protocols. Monitors compliance and evaluates effectiveness of home treatment instructions.
  7. Develops telephone triage guidelines as needed.

NonEssential Accountabilities:

  1. Attends meetings as required.
  2. Performs other related duties as identified.

Common Expectations:

  1. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
  2. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  3. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
  4. Provides age appropriate assessment and treatment.
  5. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 3 - 5 years (broad clinical practice)
  • Minimum Education:
    • Associate's Degree
  • Required Certification:
    • Registration and current RN license in PA; BCLS certification
  • Physical Demands:
    • Mostly sedentary work
    • Occasional reaching, stooping, bending, kneeling, crouching
  • Skills:
    • Advanced triage skills; good communication and assessment skills

Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.

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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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