Telephone Triage Nurse- Nurse Call Center- York

York, PA | Nursing | Tracking Code: 57213

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Thursday, November 21
4:00 pm - 8:00pm
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October 2nd, November 13th, December 4th
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Position Summary:

40 Hours Bi-Weekly 

Day Evening & Night Rotating Shift 

Every Other Weekend



You must live in the WellSpan Health service area to be considered for this position.  This position will work from home but also requires on site attendance at meetings and for training throughout the year.


General Summary:


Under general supervision, performs secondary triage screening to determine appropriate avenue for care of patients. Ensures care of patient by appropriate provider. Monitors access to care. Educates patients and families in home care techniques and the responsibilities of managed care.


Duties and Responsibilities:


1 Obtains history and gathers triage information to determine appropriate avenue for care.
2 Verifies patient insurance eligibility and identifies primary care physician.
3 Relays triage information and facilitates communication between the provider and the patient concerning patient disposition.
4 Based on assessment, assists physician to determine appropriate disposition.
5 Assists in the management of patient utilization of health care system and provides patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
6 Provides telephone advice according to established guidelines and protocols. Monitors compliance and evaluates effectiveness of home treatment instructions.
7 Develops telephone triage guidelines as needed.




Required Skills

RN license in Pennsylvania

BSN preferred

Excellent customer service and telephone etiquette


Required Experience

At least 3 years of recent experience in acute care with focus on critical care, ED or med/surg

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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