Switchboard Operator I - Greenway Tech Building - PRN

York, PA | Clerical and Administrative | Tracking Code: 56501

Position Summary:

General Summary:



Under the direct supervision of the Switchboard Supervisor, provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients, and patients families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates complaints and determines corrective action. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


Duties and Responsibilities:


1 Answers incoming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information.
2 Pages Nursing Supervisor in-house for calls which require Supervisor interaction.
3 Reassigns residents pagers as requested to ensure all pagers are forwarded to the on-call resident.
4 Verifies that monitoring equipment and paging terminal are functioning properly at all times.
5 Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols.
6 Maintains logs of all emergency calls for nurse reporting.
7 Announces specified Hospital Code calls. Alerts the appropriate personnel following established policies and procedures.
8 Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff.
9 Use Amcom on-call portal for on-call schedules.
10 Sends out operator notes with all last minute changes to schedules.
11 Takes physicians phone calls and gives them the messages. Activates physicians pagers.
If assigned to York Hospital Switchboard:
12 Answers calls for Gettysburg Hospital during emergency situations such as codes. Answers for the Gettysburg operators breaks daily, weekends and holidays, as well as during shift changes.
13 Answers calls for WellSpan Surgical & Rehabilitation Hospital as needed.
14 Maintains log of all calls for Bio-Med after hours.
15 Monitors closed circuit security system for IROB building.
If assigned to Gettysburg Hospital Switchboard:
16 Secures departmental keys and ensures that staff sign for keys they are asking to use.
17 Pages Nursing Supervisor in-house for calls which require Supervisor interaction.
18 Contacts Crisis Intervention for patients.
19 Monitors security screen for code pinks and other security issues.
20 Participates in testing Code Blue from Operating Room every week.
21 Maintains car keys for valet parking after hours.

Required Experience

Minimum Education:


High School or G.E.D.



Minimum Experience:


1-3 months. Previous switchboard experience is preferred

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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