Switchboard Operator - Ephrata - (part-time) - Days/Evenings/Nights

Ephrata, PA | Clerical and Administrative | Tracking Code: 50963

General Summary:



Under the direct supervision of the Switchboard Supervisor, provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients, and patients families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates complaints and determines corrective action. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


Duties and Responsibilities:

1 Answers incoming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information.
2 Pages Nursing Supervisor in-house for calls which require Supervisor interaction.
3 Reassigns residents pagers as requested to ensure all pagers are forwarded to the on-call resident.
4 Verifies that monitoring equipment and paging terminal are functioning properly at all times.
5 Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols.
6 Maintains logs of all emergency calls for nurse reporting.
7 Announces specified Hospital Code calls. Alerts the appropriate personnel following established policies and procedures.
8 Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff.
9 Use Amcom on-call portal for on-call schedules.
10 Sends out operator notes with all last minute changes to schedules.
11 Takes physicians phone calls and gives them the messages. Activates physicians pagers.
If assigned to York Hospital Switchboard:
12 Answers calls for Gettysburg Hospital during emergency situations such as codes. Answers for the Gettysburg operators breaks daily, weekends and holidays, as well as during shift changes.
13 Answers calls for WellSpan Surgical & Rehabilitation Hospital as needed.
14 Maintains log of all calls for Bio-Med after hours.
15 Monitors closed circuit security system for IROB building.
If assigned to Gettysburg Hospital Switchboard:
16 Secures departmental keys and ensures that staff sign for keys they are asking to use.
17 Pages Nursing Supervisor in-house for calls which require Supervisor interaction.
18 Contacts Crisis Intervention for patients.
19 Monitors security screen for code pinks and other security issues.
20 Participates in testing Code Blue from Operating Room every week.
21 Maintains car keys for valet parking after hours.

Required Experience


Minimum Education:           


High School or G.E.D.



Minimum Experience:          


1-3 months.


Previous switchboard experience is preferred.

About WellSpan
Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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