Supvervisor of Patient Financial Services - Lebanon - (full-time) - Days

Lebanon, PA | Clerical and Administrative | Tracking Code: 51409

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General Summary:



Under general supervision, supervises and coordinates activities of personnel engaged in a variety of functions which may include billing, credit and collection, cashiering, insurance and inquiry functions. Establishes and implements a billing and collection system in accordance with appropriate policies.


Duties and Responsibilities:

1 Establishes and implements a system for the collection of delinquent accounts. Collects accounts that are not paid in full at time of discharge or at promised date.
2 Responsible for government and third party billing, as well as patient and physician billing.
3 Keeps current on all reimbursement billing procedures of third party and private insurance payers.
4 Ensures appropriate submission, billing and payment cycles. Establishes appropriate procedures for follow up on third party approvals, billing and collection on overdue accounts.
5 Implements appropriate billing and collection procedures, ensuring that all accounts receivable records are kept in accordance with established procedures.
6 Ensures that appropriate policies, procedures and regulations for maintenance of financial records are followed including information needed for government audits.
7 Evaluates appropriate policies and procedures and makes recommendations for improvement. Initiates changes as needed.
8 Approves or disapproves extension of credit. May secure assignment of benefits or may recommend other sources of credit.
9 Interviews patients or responsible individuals to arrange methods of payment or extension of credit. Secures information relative to patient's financial status, evaluates credit history and determines payment dates and/or amounts based on patient's ability to pay and hospital policies.
10 Plans, conducts and supervises assigned projects.
11 Initiates review of third party payors as appropriate, coordinating with Payor Contracting and setting up payor meetings as needed.

Required Experience

Minimum Education:            


High School or G.E.D.



Preferred Education:             


Associate’s Degree



Minimum Experience:           


3 - 5 years



Preferred Certification/Registration:          



About WellSpan
Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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