Supervisor - Public Safety Dispatch - Emergency Operations Center - Night

Schedule

Full Time: 80 Hours/Biweekly

Hours: 11:00pm - 7:00am

Every Other Weekend and Holiday, Required

General Summary

Provides on-site leadership for the Public Safety Operations Center, directing real-time monitoring, dispatch, and mass-communication activities that protect patients, visitors, workforce members, and property across all WellSpan locations. Guides technicians, maintains situational-awareness technology, and ensures rapid coordination with internal public-safety teams and external emergency-response agencies.

Duties and Responsibilities

• Leads operations center shifts by assigning workloads, coaching and training security operations technicians, and adjusting staffing to meet system-wide call, radio, and alarm volume.
• Supervises continuous CCTV, alarm, and geolocation monitoring for all facilities and WellSpan workforce members in the community, escalating incidents according to established protocols.
• Dispatches security patrols, EMS ambulances, and other public-safety resources through computer aided dispatch and radio systems, and contacts county 911 centers when police, fire or EMS assistance is required.
• Directs mass communication alerts for severe weather, external threats, or critical infrastructure disruptions, ensuring clear, timely messaging to affected areas.
• Maintains operational readiness of cameras, radios, dispatch consoles, and incident management software, initiating service tickets and interim work business continuity planning when malfunctions occur.
• Reviews incident reports and computer aided dispatch logs for accuracy, completeness, and timely closure; identifies performance trends and implements corrective actions.
• Participates in after-action reviews of critical incidents, assisting in the development of improvement plans and ensuring corrective actions are implemented.
• Coordinates vendor access notifications and monitoring, ensuring adherence to established entry and escort protocols.
• Participates in emergency management drills and live events, providing communications leadership and situational updates from the Operations Center.
• Collaborates across Public Safety disciplines: security, property management, emergency management, and EMS, to deliver integrated, system-wide responses.
• Mentors and evaluates operations center staff performance, providing feedback, coaching, and contributing to performance appraisals in coordination with Public Safety leadership.
• Supports recruitment and onboarding of new Operations Center personnel by participating in interviews, selection, and initial training processes.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 1 year Experience in lead or supervisory position. Preferred
• 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred

Licenses:

• Heartsaver CPR/AED within 90 days Required and
• Certified Healthcare Security and Safety Officer Supervisor Level within 180 days Required

Courses and Training:

• FEMA IS-100 and IS-200 within 90 days Required

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills and Microsoft applications (Excel and Word).
• Excellent interpersonal/communications skills.
• Transcription skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy