Position Function: Under the direction of a Clinical Manager assists with assessing, planning, implementing Speech Therapy to patients. Maintains the operational aspects of the therapy unit in collaboration with the Clinical Manager. Further contributes to the Physical Medicine Department, Hospital and the American Speech & Hearing Association through support of philosophy, objectives, educational and research efforts. Is responsible for the supervision of subordinate staff, students and volunteers as delegated by department administrative personnel. May be required to travel between clinical sites to assist in provision of care.
Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.
Job Class Specifics:
1. Thinks globally by considering the needs of the facility, department and organization.
2. Communicates needs to manage and modify schedule to maximize productivity.
3. Utilizes any down time to complete needed tasks.
4. Demonstrates multi-tasking by managing the environment of care while balancing patient care needs.
5. Demonstrates multi-tasking by grouping like tasks and patients to maximize efficiency.
6. Sets goals and objectives for each treatment session that prioritizes patient needs and are consistent with the time frame schedule.
7. Organizes tasks for the day and completes them by the end of shift.
8. Completes documentation by real time unless prohibited by patient care and is then done in a timely manner.
9. Delegates tasks to support personnel to maximize staff efficiency.
10. Adapts treatment plan to available resources.
11. Flexible to provide patient care to multiple treatment areas within the department.
12. Recognizes and adapts personal style to meet the -Model of Care- Expectations.
13. Consistently meets or exceeds the established productivity expectations of the department without use of overtime and with expected or superior clinical outcome.
High Service Excellence
1. Demonstrates knowledge and understanding of insurance coverage and limitations, adapts treatment plan accordingly, and communicates necessary information effectively with patients and patient families.
2. Achieves or exceeds expected clinical outcomes, recognizing patient limitations; modifies treatment plan or discharges patient when appropriate.
3. Includes the patient and matches their level of self involvement in the Plan of Care, treatment process and time frame, and provides education regarding pathology and prognosis.
4. Recognizes and adheres to professional boundaries during interactions with patient and peers.
5. Complies with billing regulations and bills appropriately for services provided.
High Level of Technical Skills
1. Recognizes professional skills and limitations; refers to and utilizes others with more expertise when appropriate for timely and superior clinical outcomes.
2. Demonstrates a high level of competency to maximize scheduling for superior clinical outcomes.
3. Demonstrates a high level of competency with documentation which includes the following components at a minimum; treatment provided
4. patient response, relevant communication, patient education, plan of care revisions, update of goals, and patient progress.
5. Able to complete an outpatient, acute care and rehab evaluation and establish appropriate goals and treatment plan.
6. Initiates a treatment plan and advances the plan according to the patient response; implements all treatments including therapeutic agents, augmentative communication devices and population specific approaches with a high level of technical skill.
7. Demonstrates competence with use of prosthetics and assistive devices specific for functional communications.
8. Demonstrates competency with monitoring vital signs and managing of patients with IV tubes, NG tubes, PEG lines and supplemental oxygen.
9. Identifies the need to have the physician reassess the patient in a timely manner.
10. Serves as an effective educator and mentor to patients, families, other staff, clinical students and the community.
11. Overlaps the various elements of treatment to include a holistic approach that maintains the highest levels of professional morals and ethics; compassion, knowledge and clinical reasoning.
12. Identifies emergency situations and responds appropriately.
13. Proficiently assesses patient needs from pediatrics through geriatrics and recommends appropriate environmental changes for respective age related population.
14. Proficient knowledge and application of standardized tests.
15. Demonstrates proficient clinical application of cognitive rehab to include task analysis and communication.
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality.
Attendance: Regular attendance is an essential function of the position
Character: Attitude, Integrity, Role Modeling
Job Performance: Results Orientation, Customer Focus, Decision Making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Classified as medium work by the Dictionary of Occupational Titles: May exert 20 to 50 pounds of force occasionally, and/or 10 to 20 pounds of force frequently, and/or greater than negligible (up to 10 pounds) force constantly in order to move objects.
- Stands frequently on tile or carpet during a normal shift.
- Walks throughout hospital frequently
- Sits on a hard or cushioned chair occasionally.
- Lifts up to 20 pounds to and from floor to waist level on an occasional basis.
- Carries up to 15 pounds occasionally for distances of up to 50 feet.
- Pushes/pulls up to 25 pounds occasionally.
- Occasionally bends from higher to lower levels.
- Occasionally twisting, squatting, and kneeling during a normal shift.
- Reaches occasionally to heights of up to two feet overhead.
- Manual dexterity and digital sensitivity (i.e. operate keyboard, program equipment, etc.)
- Good hand/eye coordination.
- Near-visual acuity with color perception in order to view computer screen, decipher fine print, etc.
- Auditory acuity; able to hear telephone conversation, overhead pagers, alarms and normal voice tones when not facing the individual.
- Able to effectively manage multiple clinical situations simultaneously.
- Able to perceive the "total long term" clinical picture and progress towards long term goal(s) in positive increments.
- Understands and demonstrates good mental health.
- Demonstrates ability to work under pressure deadlines and situations with positive outcomes.
- Able to communicate effectively in both written and verbal forms.
- Able to establish priorities among the essential functions of the job and to coordinate and communicate these functions with other care providers and "customers" to achieve positive outcomes.
Working Environment: Conditions that a person in this position is subject to during a normal workday. Possible exposure to patients with infectious diseases or to bodily fluids which may contain infectious agents. In addition to working in the Physical Medicine Department, may also be required to work in satellites or to engage in job-related activities outside the hospital, such as industrial settings, skilled Care Facilities, schools to provide client care and education on a contractual basis.
A. Formal Reporting and Chain of Command - Reports to an assigned Clinical Manager and in his/her absence to the administrative designee.
B. Informal Reporting Relationships - Establishes and maintains positive and effective working relationships within the Physical Medicine Department, with other departments, physicians, care providers or "customers". These behaviors and relationships will be assessed at least annually as identified within the competency structure.
Disclaimer: These essential job functions are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Qualifications and Standards
Education: Graduate of an accredited program with a Masters Degree in Speech Therapy.
Experience: Experience applying customer service behaviors and communication skills required.
Certifications/Licensure: Licensed as a Speech Therapist in Pennsylvania or eligible for licensure in Speech Therapy. CPR certification required. Has Clinical Certification or eligible for same.
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Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.
Franklin County is in the heart of South Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)