Senior Practice Manager- WellSpan OB/GYN- Ephrata

Ephrata, PA | Professional | Tracking Code: 51806

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General Summary:
Under general supervision, manages clinical, business office and other administrative functions of an ambulatory site which may consist of a large single service, multiple practices or multiple services.


Duties and Responsibilities:
The following are essential job accountabilities:
1 Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
2 Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
3 Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
4 In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
5 Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
6 Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality and safety.
7 Communicates operational issues to level of organization required to obtain timely and effective resolution.
8 Promotes reporting of events and tracks trends to identify potential improvement opportunities.
9 Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.


Required Skills

Minimum Education               Bachelor's Degree

                                              

Minimum Experience            3 - 5 years

                                              

Management Experience       Proven managerial skills

                                               Excellent human relations and oral/written communications skills

Required Experience

Total daily oversight of large OB/GYN  practice with multiple locations. 

Supervision of staff, budgets and monthly fiscal reports.


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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