Senior Director-Operations (WMG)

York, PA | Professional | Tracking Code: 75678

Job Description:

Under the general supervision of the Vice President & COO-WS Medical Group, oversees and ensures effective system-wide operations, activities, programming and services of designated WellSpan Medical Group Practices or WellSpan Health Hospital Based Clinics. Promotes and ensures physician practice satisfaction through sound operational, financial and human resource management. Ensures compliance with relevant accreditation and regulatory requirements and pursues the System’s quality goals, i.e., the medical care to be equitable, efficient, effective, safe and timely and satisfies our patients and communities. Seeks to establish a respectful environment that promotes teamwork, innovation and inquiry and clinical excellence.


Duties and Responsibilities

  1. Works collaboratively with the Medical Director and Associate Medical Directors to ensure the highest level of individual performance by clinical support staff.
  2. Maintains and maximizes efficient operations of all WellSpan Medical Group sites. Ensures appropriate staffing quality and skill mix based on best practice.
  3. Collaborates with the Clinical Quality and Innovation Team to improve clinical quality and patient satisfaction, including supporting data analysis, working collaboratively in the identification of metrics and benchmarks and communicating results.
  4. Uses information on customer needs and expectations to guide continual improvement of all department processes. Measures the cost, patient satisfaction and outcomes. Develops policies and standards as needed. Tests innovative ideas.
  5. Assesses and responds to the evolving healthcare needs of our communities, new business opportunities, technology changes and reimbursement changes. Identifies opportunities or collaborates for new program development and expansion of existing services.
  6. Develops short and long-range strategic plans for new and established services, directs implementation of new services and monitors programs to increase efficiencies. Ensures that targets are met.
  7. Develops and coordinates the development of financial goals for designated practices, sites or departments. Melds budgetary demands from various cost centers into an overall financial plan, which includes volumes, revenues, accounts receivable and departmental expenses. Works to create/assess profit and loss scenarios and to develop strategies to improve operations using measurable criteria and standards. Creates and monitors the annual operating budgets and analyzes staff productivity. Ensures that the department meets its budgetary targets.
  8. Working with the Chief Operating Officer and Service Line Vice President, assists in the development and oversight of equitable and market competitive compensation plans for providers.
  9. Working with the Operation Administrators addresses issues related to facilities, equipment and supplies. Provides oversight and assess plans for space and capacity constraints.
  10. In concert with IT, participates in the planning and implementation strategies for new IT initiatives, as needed. Ensures compliance with all policies and procedures as established by the WellSpan Information Technology Leadership Team.
  11. Aligns strategic, operational and budget commitments and actively manages outcomes through direct reports or other means as necessary. Ensures excellent communication with internal and external constituents. Oversees the disaster preparedness processes, implementing department functions and presents updates as needed to the Medical Group Board of Directors, System Leadership Councils, outside constituents and other departments within the organization


  • Minimum Experience:
    • Seven years of health care management experience with at least five years of experience in the leadership of Medical Group Practices with multiple sites of care
  • Minimum Education:
    • Master's Degree
  • Skills:
    • Excellent communication, interpersonal, managerial and computer skills; knowledge in the principles, theories and environments that are key factors to success.

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Melissa Melhorn
Melissa Melhorn
Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)