Release of Info Specialist I - Good Samaritan Hospital - (part-time) - Days

Lebanon, PA | Clerical and Administrative | Tracking Code: 56717R

Position Summary:

General Summary:



Under general supervision of the Regional Manager - Release of Information, performs a variety of duties related to telephone management, processing walk-ins, medical record request logging.


Duties and Responsibilities:


1 Answers and manages incoming phone calls to Release of Information (ROI). Provides exceptional customer service at all times by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. Transfers calls to appropriate party when required.
2 Greets patients, law enforcement agents, and others in accordance with established policies and procedures.
3 Sorts all requests for information received via U.S. Postal Service, interoffice mail, facsimile, and email as appropriate.
4 Distributes mail to all the occupants of George Street Office Building (GSOB) and requests for information to the appropriate ROI team member.
5 Toggles among multiple electronic health record systems and ROI vendor software researching and obtaining all the information needed to properly track requests for information.
6 Logs in all request for information into the ROI Tracking system properly documenting receipt of requests and analyzing the Authorization to ensure it meets with HIPAA requirements.
7 Reaches out to patients to resolve issues with medical record requests as necessary.
8 Correctly identifies requests for inpatient continuity of care and faxes to York Hospital Medical Records Department for processing.
9 Requests medical records from the offsite storage vendor and forwards to the appropriate WellSpan Health (WSH) employee.
10 Procures temporary accounts for auditors and other Non-WSH employees requiring access to WSH EHRs.
11 Scans transfer medical records into outpatient EHR and tasks the appropriate medical group practice.
12 Travels to York Hospital, WellSpan storage facilities, etc. to obtain paper medical records needed for request processing.
13 Completes productivity and quality reports in a timely and accurate manner in accordance with Health Information Management department policy.

Required Experience

Minimum Education:


High School Diploma or GED



Preferred Education:


Associates Degree in Health Information Technology



Preferred Certification:


Registered Health Information Technician (RHIT)



Minimum Experience:


6-12 months in healthcare setting



Required Course(s)/Training:


Medical terminology within 6 months of hire


LMS tutorial - Authorization to Use or Disclose Health Information Form

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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