Release of Info Specialist I- George St. Office Building - (full-time) - Days

York, PA | Clerical and Administrative | Tracking Code: 56429

Position Summary:



General Summary:



Under general supervision of the Supervisor-Release of Information, performs a variety of duties related to telephone management, processing walk-ins, medical record request logging.


Duties and Responsibilities:


1 Answers and manages incoming phone calls to Release of Information (ROI). Provides exceptional customer service at all times by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. Transfers calls to appropriate party when required.
2 Greets patients, law enforcement agents, and others in accordance with established policies and procedures.
3 Sorts all requests for information received via U.S. Postal Service, interoffice mail, facsimile, and email as appropriate.
4 Distributes mail to all the occupants of George Street Office Building (GSOB) and requests for information to the appropriate ROI team member.
5 Toggles among multiple electronic health record systems and ROI vendor software researching and obtaining all the information needed to properly track requests for information.
6 Logs in all request for information into the ROI Tracking system properly documenting receipt of requests and analyzing the Authorization to ensure it meets with HIPAA requirements.
7 Reaches out to patients to resolve issues with medical record requests as necessary.
8 Correctly identifies requests for inpatient continuity of care and faxes to York Hospital Medical Records Department for processing.
9 Requests medical records from the offsite storage vendor and forwards to the appropriate WellSpan Health (WSH) employee.
10 Procures temporary accounts for auditors and other Non-WSH employees requiring access to WSH EHRs.
11 Scans transfer medical records into outpatient EHR and tasks the appropriate medical group practice.
12 Travels to York Hospital, WellSpan storage facilities, etc. to obtain paper medical records needed for request processing.
13 Completes productivity and quality reports in a timely and accurate manner in accordance with Health Information Management department policy.

Required Experience

Minimum Education:


High School Diploma or GED



Preferred Education:


Associates Degree in Health Information Technology



Preferred Certification:


Registered Health Information Technician (RHIT)



Minimum Experience:


6-12 months in healthcare setting

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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