Receptionist - Hanover - (part-time) - 32 hours - Days/Evenings

Hanover, PA | Clerical and Administrative | Tracking Code: 52349

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General Summary:



***We will begin scheduling and conducting interviews for an anticipated start date of the first week of February for our new Health & Surgery Center that will be opening March 4, 2019.***


Under general supervision of Regional Manager, greets patients, visitors and vendors and ensures that they are directed/escorted to the proper office/area. Utilizes Epic to check-in/arrive patients. Operates a multiple-line telephone and routes calls to the appropriate person or location.


Duties and Responsibilities:


   1   Provides excellent customer service assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Responsible for providing escort and wayfinding services to patients and visitors to destination.

   2   Answers telephones, routes callers, takes messages and provides routine information to callers. Responsible for providing patient room assistance and providing patient lists to community spiritual leaders.

   3   Enters and/or retrieves data from established computer systems using knowledge of various computer software applications.

   4   Maintains appropriate records, reports, and files as required.

   5   Gettysburg Hospital teams responsible for receiving and delivering correspondence, e-greetings, messages, flowers, newspapers, and other items; notifies appropriate patient/personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.



Additional Information about the position: 



  • Will work a variety of schedules between the hours of 5:30am and 7pm; Rotating Saturday’s and holidays as needed
  • Will rotate between first and second floor desks
  • Qualified candidates will have front office experience, demonstrate excellent customer service and computer skills background, with healthcare or medical office experience preferred


Required Experience

Minimum Education:              


High School or G.E.D.



Minimum Experience:           


Up to 1 month

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

The borough of Hanover was settled in the mid-1700's as part of York County and is known for its fertile land and productive farming community. It is geographical located 19 miles southwest of York, Pennsylvania and 54 miles northwest of Baltimore, Maryland.

Because of its proximity to Maryland, South Hanover is a popular hometown for commuters and their families. The appeal is the affordable housing prices, reasonable Pennsylvania cost-of-living and pleasant community lifestyle. With convenient routes leading north, south, east and west, one can chart and easy route to major East Coast cities.

Hanover is a hotbed of activity for business growth and development. Visitors come to enjoy performing arts, outdoor recreation, museums, festivals, farm fresh flavors and microbreweries. Several major food and snack brands make Hanover their national headquarters. (Patient population: 15,500)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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