Psychiatric Technician - Mt. Gretna Warm Line Grant - Days (Wed-Sun)

Mt Gretna, PA | Behavioral Health | Tracking Code: 62780

Job Description:

Under the direct supervision of the Wam Line Grant Coordinator, assists the professional staff in the care of psychiatric patients. Facilitates the maintenance of the therapeutic environment in the psychiatric unit. The WARM Line Support Technician will be skilled in treating callers compassionately helping to break down the barriers associated with the stigma of addiction and empower callers to help them understand what recovery support is available and how they can connect to the recovery support that will work best for them. 


Duties and Responsibilities

  1. Provides care to patients in a manner that considers safety, comfort, and the therapeutic environment.
  2. Assists the team members in the care and evaluation of patients.
  3. May apply physical restraints or assist with placing a patient in seclusion under the direct supervision of the physician or RN
  4. Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Providesdirect patient care to assigned patient age group(s).
  5. Treat every caller from a Trauma Informed Care perspective: Safety, Trust, Choice, Collaboration, and Empowerment
  6. Maintain Confidentiality for all callers per Federal and State guidelines
  7. Refer callers in crisis to the appropriate home county Crisis Line or an Access Center Clinician
  8. Quickly develop rapport with callers providing a safe environment for callers to share their narratives about the most important things affecting them
  9. Using a future focused strengths based approach help an individual understand the choices they can make about finding recovery support in the community to include: Natural Recovery, Faith Based Recovery', Cultural Recovery, Alternative Recovery, Bodywork, Mutual Aid Groups, non-12-step based programs', Family Recovery', Mutual Aid Groups, 12-step based programs', Medication-Assisted Recovery, Peer-Based Recovery Supports', Recovery Houses', Outpatient treatment', Partial Hospitalization', Halfway Houses', Inpatient Treatment', and Detoxification''.
  10. Collaborate with the caller Community Supports, Single County Authorities, and Local Treatment Providers to empower callers to connect to the type of recovery support that they think will be best for them
  11. Complete and record all required data elements in the WARM Line Database 
  12. Follow up with callers until their closure of service with the WARM Line to ensure that we are provide the best recovery support possible 




  • Minimum Experience:
    • 1 - 3 months
    • Req Cert/RegistrationCPR certification
    • Req Course(s)/TrainingMust provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985
  • Minimum Education:
    • High School or G.E.D. or some college level social science credits
Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)