York, PA | Information Systems and Technical Support | Tracking Code: 87116

Principal Trainer - Grand Central

James Kane
James Kane
Sr. Talent Acquisition Consultant

Job Description:

Under general supervision of the Training Manager (Project One), and working with Project One Application Coordinators, plans, assesses, designs, develops, delivers and evaluates curriculum for computer applications training programs for System staff. Develops and delivers training to internal and external customers. Participates on project teams. Exercises strong communication skills.


Duties and Responsibilities


  1. Conducts needs assessments and works with Training Manager, Application Coordinators and vendor to develop appropriate curriculum for courses.
  2. Researches, selects and develops course materials.
  3. Conducts training classes and seminars, prepares and maintains IT training environment.
  4. Provides assistance as required for application build.
  5. Provides training and credentialing for additional classroom trainers (Credentialed Trainers) to deliver end-user education.
  6. Coordinates with Credentialed Trainers, Training Manager and/or vendors to courses within the organization.
  7. Represents the System as a presenter, trainer and/or leader, and presents a strong belief in the value of the IT application implementation strategy.
  8. Conducts ongoing evaluation of internal courses and updates/maintains all training documentation.
  9. Attends appropriate vendor training and successfully achieves certifications required.
  10. Coaches/mentors Credentialed Trainers and Super-Users.
  11. Develops, organizes and facilitates online communication with learners to enhance training.
  12. Develops and supports training using e.learning tools.
  13. Maintains application proficiency to aide customers regarding production support.
  14. Provides on-site end user support, as required.
  15. Provides peer feedback to IT Education Manager, upon request.
  16. May serve as IT Education project lead, coordinating IT Education efforts for customers
  17. Communicates with Application Coordinators to ensure training environment preparedness.



  • Notes:
    • Other combinations of formal education, training and experience will be considered.


  • Minimum Experience:
    • 1 - 3 years in Adult Education


  • Minimum Education:
    • Bachelor's Degree


  • Required Certification:
    • EPIC Certification required within 4 months of hire


  • Skills:
    • Strong background in adult learning theory, pedagogy, and Instructional Systems design
    • (ISD); Proficient in desktop applications; Experience using multi-media tools for
    • development and delivery of e.learning preferred.; Strong understanding of clinical/operational workflows and application configurations; Project management skills preferred; Excellent interpersonal, written and verbal communication skills required.

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Why WellSpan Health?

Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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