Practice Support Specialist (Lebanon / Lancaster County)

York, PA | Physician Practices | Tracking Code: 47538

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** At this time, only current WellSpan Health employees will be considered ** 


General Summary:
Under the general supervision of the Supervisor-Practice Support, works in a collaborative manner with the Quality and Innovation Team, Associate Medical Directors-Quality and Innovation, Quality Improvement Teams, Health Coaches, Process Improvement Coaches, Practice Managers, physicians and clinical support staff to integrate Patient Centered Medical Home/Neighborhood (PCMH/N) into operational work flows. Assesses, plans, implements, coordinates, monitors and evaluates spread of PCMH/N at the practice level to promote high quality, cost effective outcomes. Develops necessary training to ensure adequate support of practice staff. Acts as a change agent and a champion for change.

Duties and Responsibilities:
1 Assists in the implementation, monitoring and ongoing improvement of PCMH/N. Tracks progress on PCMH/N goals, productivity and performance standards. Continuously strives to improve operational efficiencies and workflows. Assists in presenting during Collaborative, LIFT and Clinical Coordinators meetings.
2 Serves as a resource to individual practice leadership Quality Improvement teams and staff in implementing planned care in WMG practices.
3 In collaboration with WMG Education, assists in development of necessary education to ensure adequate support of provider and patient including, but not limited to, developing a training program for the care team and developing education materials for support staff to help support and educate patients on self management.
4 Supports linkages with WSH Clinical Effectiveness Teams to ensure that standing orders and guidelines are up to date.
5 Has primary responsibility for the content and placement of best practice documents on the Planned Care sharepoint portal.
6 Provides administrative support to ensure efficient, effective operation of practices working towards PCMH/N.
7 Educate clinical coordinators on how to perform audits and assessments for clinical staff advancement to POCA II and supports other aspects of quality and innovation monitoring activities.
8 Works in tandem with the Process Improvement Specialists that support Quality and Innovation, to apply lean principles in transforming care in the WMG practices.

Required Skills

Medical Assistant Certification, LPN desirable

Ability to confidently present new ideas and topics to large audiences 

Required Experience

2 year experience working in a Patient Centered Medical Home/Neighborhood practice model

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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