Practice Manager III - Urgent Care Hanover & Gettysburg

Hanover, PA | Physician Practices | Tracking Code: 74479

Schedule & Location

Full Time Exempt

Urgent Care Hanover & Gettysburg locations

Job Description

Under general supervision, manages, supervises and coordinates all functions and activities related to the operation of a physician practice(s). Practice Manager level is determined by complexity/scope of the position.

Duties and Responsibilities

  1. Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
  2. Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
  3. Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
  4. In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
  5. Facilitates the purchasing of supplies, pharmaceuticals, and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
  6. Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety.
  7. Communicates operational issues to practice manager to obtain timely and effective resolution.
  8. Promotes reporting of events and tracks trends to identify potential improvement opportunities.
  9. Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Required Education & Experience

  • Bachelor's Degree
  • Urgent Care experience is a plus
  • Supervisory or leadership experience
Pam Runkle
Pam Runkle
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

The borough of Hanover was settled in the mid-1700's as part of York County and is known for its fertile land and productive farming community. It is geographical located 19 miles southwest of York, Pennsylvania and 54 miles northwest of Baltimore, Maryland.

Because of its proximity to Maryland, South Hanover is a popular hometown for commuters and their families. The appeal is the affordable housing prices, reasonable Pennsylvania cost-of-living and pleasant community lifestyle. With convenient routes leading north, south, east and west, one can chart and easy route to major East Coast cities.

Hanover is a hotbed of activity for business growth and development. Visitors come to enjoy performing arts, outdoor recreation, museums, festivals, farm fresh flavors and microbreweries. Several major food and snack brands make Hanover their national headquarters. (Patient population: 15,500)