Practice Manager I

Location and Schedule:

264 Granite Run Dr. Lancaster, PA 17601

Full-Time (Day)

Job Description:

Under general supervision, manages, supervises, and coordinates all functions and activities related to the operation of a physician practice(s). Practice Manager level is determined by complexity/scope of the position.

Duties and Responsibilities

1. Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
2. Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
3. Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
4. In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
5. Facilitates the purchasing of supplies, pharmaceuticals, and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
6. Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety.
7. Communicates operational issues to Sr. Director/Director of Operations to obtain timely and effective resolution.
8. Promotes reporting of events and tracks trends to identify potential improvement opportunities.
9. Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Qualifications

• Notes:
  • Other combinations of formal education, training and experience may be considered.
• Minimum Experience:
  • 1 - 2 years
• Minimum Education:
  • Bachelor's Degree
• Physical Demands:
  • Occasional prolonged standing/walking
  • Occasionally lifts supplies/equipment