Plain Community Liaison

Chambersburg, PA | Professional | Tracking Code: 75171

Job Description:

Under general supervision of the Director of Plain Community Relationships, serves as a liaison between members of the Plain Community (Amish and conservative Mennonite church groups) and WellSpan Health. Works with individuals and church leaders to resolve billing questions and provide access to needed services. Works with staff in the hospitals and physician office setting to provide cultural and process education. Seeks to develop relationships, gain feedback, share information and help both customers and WellSpan staff members.

 

Duties and Responsibilities

Essential Accountabilities:

  1. Functions as a team member with all staff under the direction of the Director of Plain Community Relationships.
  2. Demonstrates excellent customer service in handling all inquiries with patients, family members, physician offices and WellSpan departments.
  3. Promotes and maintains relationships with the Plain population and WellSpan Health.
  4. Identifies effective ways to promote WellSpan services to the Plain Community. With other members of the Plain Community team, participates in meetings with church leaders to discuss WellSpan services.
  5. Maintains positive working relationships with professionals within the WellSpan system, including such key departments as Patient Financial Services, Patient Access, Behavioral Health, Physician practices, Administration, etc.
  6. Visits Plain Community patients when they are utilizing Hospital services to ensure their needs are met.
  7. Assists with billing and scheduling support as needed by members of the Plain Community.
  8. When appropriate, sends bills to patients and accepts payments, working closely with the Customer Service and Patient Financial Services team.
  9. Assists Plain Community customers in completing Hardship Aid (Financial Assistance) applications and makes recommendations for eligibility.
  10. Identifies new markets for Plain Community growth, such as new geographic areas or additional Plain Community groups who would qualify for program participation and communicates these to department leadership.
  11. Acts as an educational resource for all relevant staff, and provides cultural education as needed regarding communication, demeanor and proper etiquette towards Plain Community patients and families. This includes formal educational presentations, as well as availability for specific questions and consultations with staff serving the Plain Community in any WellSpan location.
  12. Performs other duties as assigned by authorized personnel or as required by emergency needs of the Department or WellSpan.
 

 

 

Qualifications

  • Minimum Experience:
    • 3-5 years’ experience in customer relations, financial counseling or communications
  • Minimum Education:
    • :High school diploma or equivalent
  • Minimum Field Of Expertise:
    • :Customer relations, communications, experience in interacting with the Plain Community
  • Skills:
    • Excellent communications/interpersonal skills; communication and relationship-building skills; Strong customer service and organizational skills; Familiarity with Plain Community culture. Fluency in Pennsylvania Dutch language helpful, but not required.

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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland, and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South-Central Pennsylvania where you'll find mountains, lakes, and a picturesque countryside coupled with theater, music, skiing, hunting, fishing, and much more. We're in the heart of America's fruit orchards, so peaches, apples, and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)