Physician Office Supervisor - WellSpan Pediatric Medicine - Cornwall Road and Tuck Street

Lebanon, PA | Physician Practices | Tracking Code: 53760

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General Summary:
Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Performs administrative duties of a general nature.


Duties and Responsibilities:
The following are essential job accountabilities:
1 Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
2 Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
3 Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
4 Under the direction of departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
5 Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
6 Works in partnership with practice manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. Includes safety reporting, customer complaints and IT issues.
7 Communicates operational issues to practice manager to obtain timely and effective resolution.
8 Promotes reporting of events and tracks trends to identify potential improvement opportunities.
9 Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
10 Prepares and maintains staff work schedules.
11 Performs payroll and other financial functions.
12 Assists practice manager with strategic planning, including development and implementation of action plans related to Wellspan Medical Group Objectives.


Required Skills
  •  Associate's Degree

 

  • Other combinations of formal education, training and experience may be considered

 

  • 1 - 2 years experience

 

  • Supervisory experience required

 

  • Physician office experience preferred; demonstrated experience in employee supervision

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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