Physician Office Supervisor

Chambersburg, PA | Physician Practices | Tracking Code: 67937

Schedule & Location

Hours: Full Time | Days | 8am-5pm | 80 hours every 2 weeks

Location: 59 North Seventh St. Chambersburg, PA 17201

Job Description

Under general supervision, supervises business office and other administrative functions of the practice. Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Performs administrative duties of a general nature.

 

Duties and Responsibilities

  1. Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
  2. Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
  3. Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
  4. Under the direction of departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
  5. Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
  6. Works in partnership with practice manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. Includes safety reporting, customer complaints and IT issues.
  7. Communicates operational issues to practice manager to obtain timely and effective resolution.
  8. Promotes reporting of events and tracks trends to identify potential improvement opportunities.
  9. Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
  10. Prepares and maintains staff work schedules.
  11. Performs payroll and other financial functions.
  12. Assists practice manager with strategic planning, including development and implementation of action plans related to Wellspan Medical Group Objectives.
 

NonEssential Accountabilities:

  1. Conducts and/or participates in administrative meetings, as needed.
  2. Reviews and signs off time keeping system.
  3. Performs other related duties as identified.
 

Common Expectations:

  1. Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
  2. Assists in the development of the annual budget for the practice. Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services.
  3. May perform financial analysis for budget variances.
  4. When applicable, works cooperatively with site/department/entity leaders by providing input into annual performance reviews of facility staff.
  5. Assists in developing, establishing, and the implementing goals, objectives, policies and procedures which guide and support successful provisions of service.
  6. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
  7. Serves as a positive role model.
  8. Assists in compiling and analyzing data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice.
  9. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  10. Maintains professional growth and development.
  11. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.The following are nonessential job accountabilities for purposes:
 

Qualifications

  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 1 - 2 years
  • Minimum Education:
    • Associate's Degree
  • Physical Demands:
    • Occasional prolonged standing/walking
    • Occasionally lifts supplies/equipment
Marcus Schneider
Marcus Schneider
Sr. Talent Acquisition Consultant
Similar Opportunities
Share

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland, and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South-Central Pennsylvania where you'll find mountains, lakes, and a picturesque countryside coupled with theater, music, skiing, hunting, fishing, and much more. We're in the heart of America's fruit orchards, so peaches, apples, and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)